American Freight Furniture & Mattress — Local services in Saint Paul

Hello again ! I just wanted to let you guys know that i just went to American Freight again. Last time i had a bad experience, hence the post. But thus time I bought a new recliner and dresser too. I must repeat what I wrote before that Izaah is a saint. Truly the most knowledgeable, nicest, kindest person i have ever met in the sales business. He really cares about his customers and went way out of his way ti help me. He was running back and forth in store helping people, talking on phone and training new employee on computer all at the same time and somehow found the time to make me feel special, like I really truly matter. He helped/fixed problem I had before and this time true to the person that he is, I had a problem with my delivery. Izaah was right ontop of it. I didnt even know there was a problem. He called and explained they were dealing with new people for delivery. However, he contacted "the higher ups" and told them what happened with my delivery (they never showed up and deleted me) so After Izaah informed them he told me that AMERICAN FREIGHT is no longer doing business with them. Just like that! He said they got rid of them so that nobody else has to go thru the same thing I did. Thank you Izaah and the new employee (forgot his name, sorry) but just wanted to let everyone know that I have never been treated so nice, and problems solved right away. Can you believe that Izaah took it upon himself to deliver my order to me personally because he said everyone deserves to get their delivery on the day they paid for. Yes, people American Freight has changed. And I will continue doing business with them. If there's a problem, they fix it. And thankyou Izaah for the kindness you have shown me. 😃

I was robbed. I had $108 credit on my account from previous purchase. David said he would apply it towards warranty on new accropolis chair I just got. It was never credited. I am out $108. And have no warranty on new chair

I was just informed by the warranty company fit Assurant that they received appropriate receipt FINALLY from American freight and I should be receiving my paperwork in nail 8-10 business days. This is thanks to Izaah that works at AF I Believe he is an actual manager there.he is very knowledgeable, helpful, and cleared up the mess. Turns out David did not understand what he needed to do to let Assurant know I paid for new warranty on new recliner . He thought I was trying to use warranty from old recliner on new one.but then why would I pay for new 5yr warranty? Don't make sence.all i know is thank God for issac/izaah (I always get his name wrong) but he I a saint and saved th day!!! Just leave David alone he don't know what he is doing . Thanks izaah. ! Looking forward to receiving my proof of warranty in mail. Thanks again for...

Gee, I haven't been to the store. Now I won't bother. Sorry to say, but it seems like the owner has a FULL time job responding to complaints and taking stress tabs! I hope the owner does A LOT more than just pass info onto customer service to let them "deal with issues". Being OWNER, first of all means KNOWING WHAT CUSTOMER SERVICE REALLY IS!!!!!!!!!!!!!!!! Laying down GROUND RULES of TRUE customer service. I would NEVER respond to a customer with "contact c/s and I will personally set you up with a sales rep that will give you the best service"!!! R U SERIOUSLY SERIOUS??? EVERY SALES REP SHOULD BE GIVING EVERY CUSTOMER THE BEST SERVICE! WHY WOULD YOU HIRE SOMEONE WHO WOULDN'T? YOUR SALES REPS DON'T PAY YOUR BILLS, YOUR CUSTOMERS DO!

I have a feeling that there are MANY unemployed people out there who truly know what customer service is and are willing to step in and take care of your customers THE RIGHT WAY!

I have gone to some awesome seminars through Skillpath. It's a great way to improve c/s skills for owners and employees alike. (I have no affiliations with them)

Owner of American Freight, I sure wish you well in laying down the rules for ALL vs. SOME employees (whom u direct those customers to that got the "Bad rep"!), hiring people who HAVE excellent c/s skills to begin with, GETTING RID OF those who don't, CHANGING YOUR RETURN POLICY TO REFLECT EXCELLENT C/S vs. selling lame insurance and making the customer "file a claim" AND adjusting your prices to MATCH STORE LOCATIONS. Come on, price differences between Burnsville and Roseville? Serious? Stand up FOR your customers, not TO your customers!! You'll have a lot more fun replying to HAPPY, REPEAT CUSTOMERS. I sure hope so, anyway. ;) Be the man(or woman)!

Oh yeah, buy decent furniture that YOU would be proud to have in YOUR home.

I'll come check out those great deals ya got going on if I see a TRUE reversal from negative to positive comments. Btw, I rated three stars b/c at least people are seeing a response from the owner ...or whoever is writing...

Look further than just this review format before spending money here. their reputation is not good.

I could write a book about my experience but I don't read those and I assume you probably don't either. So here is the basic points. The quality of the items they sell is lower than low. If you have any kind of issue with something you buy they will provide no customer service. In fact they may even treat you poorly as they did me.

Notice the policy on the wall! It says "all sales are final". Its easy to miss that but if you have any issues you will have it pointed out to you over and over again. In the end I actually threw my furniture in the garbage instead of using it. No store credit, no refund, just threw it away. That is a first for me!!

Think about why a store these days has an "all sales are final" policy. We as shoppers are accustomed to stores that probably are too giving with returns. When was the last time you bought an item that legitimately needed to be refunded and the store told you no? At AFFM they will simply point to the sign. Taking your issue up the management chain gets you no where. It almost seems the higher u[p the management chain you go the poorer they treat you. Why would you buy from a store with such a policy when almost ANYWHERE else you go will stand behind what they sell? Why wont AFFM stand behind what they sell? My guess is because they know the quality they are dealing in. So are the prices so low its worth the gamble. NO! There are so many options. AFFM really tries to get top dollar very low end stuff. It seems cheap because the quality is SO LOW! I am sure if we knew how little they were paying for this stuff we would see that.

Throwing away decent sized purchase I just made within the last month taught me an expensive yet valuable lesson: If they wont stand behind what they sell...