Freddy's Frozen Custard & Steakburgers — Restaurant in Saint Peters

The last time I visited this location the food, service, and wait were 10/10 AND they were fairly busy, so I decided to come back a second time rather than going to the location closest to me. The second time, they were slow with only one car in front of me. The wait time was almost too short (about 3 minutes for a #1) and the service was subpar. I pulled up to the window and waited a few minutes before someone came on and asked me to wait. I get being understaffed, but it takes no time to say you need a minute. Usually they ask if you want any fry sauce, but the girl at the window didn’t. She handed me my food and unenthusiastically told me to have a good night while shutting the window. I stopped her and asked for fry sauce. She said nothing, shut the window and turned back around and handed me the fry sauce (again saying nothing). I told her to have a good night, and she shut the window lol. She probably hates her job… Anyway, i got home to find that my large fry that i paid 45 cents extra for was filled only half way (with probably a lesser amount compared to a regular size). They were disgustingly soggy, so obviously they were underdone and not drained (i turned the fry carton over and grease pouted out). DISGUSTING!! I then went for my burger, but the box was falling apart as i took it out of the bag. There was a thick layer of dried mustard smeared on the top of the box. The burger was drowned with mustard, and it was PINK inside. This meat is not a high enough grade to not be cooked all the way through.

Im just going to assume that they were staffed with kids who don’t really want to be there and probably weren’t trained correctly. The time that everything was outstanding, the restaurant was probably better staffed. Overall, this location lacks effort in consistency.

Next time, I’ll just find Jordan The Stallion’s TikTok and make my own dang freddies. Freddies chains clearly...

Yesterday afternoon as I was leaving the Dentist's Office with my son, I heard screaming from the parking lot of the businesses between the Dentist and Freddy's. I observed a boy around 16-18 years of age restraining his female companion (also a teenager) and dragging her up the parking lot. She was visibly distressed, crying, and there were obvious signs of a struggle. I got in the car with my son and drove to the parking lot next to your store. I told the guy to take his hands off of her in no uncertain terms. (Admittedly with a great deal of authority and a sprinkling of profanity. Having been the victim of domestic violence when I was her age, I am....... Passionate about the subject.) He had let her go and started yelling at me at which point my son got out of the car and demanded that he show respect when he was speaking to me. (My son is 6' tall, 180#, and no stranger to idiots - he works as a bouncer. He'd also just had 2 root canals and was NOT in the mood for foolishness. I'm 5' tall, and apparently not scary.) At this point, one of your employees chose to come to ME and told me that I was 'upsetting the customers' and needed to 'take it somewhere else'. Seriously? People were sitting idly by while watching a young girl being physically and verbally abused by a 'man' and I was the problem??? I asked him if anyone had bothered to call the police during any of this. Of course they hadn't, but God Forbid I should offend a bunch of lazy morons who care more about my language than a girl getting beaten up by her boyfriend in the parking lot. I don't know if he was the Manager, if so he and I will be having a conversation later on today. His behavior toward me was entirely...

I just don't get it. I hear people speak enthusiastically about Freddy's food while practically drooling down the front of their shirts. I decided to go after reading an article titled " The best hamburger chain you've never heard of". The author waxed poetically about the burgers, the custard and particularly the fried pickles and Freddy's fry sauce. I got a Freddy's double combo and onion rings, I wanted to order the fried pickles but they have been replaced on the menu with cheese curds. The burger and rings came in a basket. The bun was oversold and flat. Toppings offered are minimal, mustard, onion and a pickle slice. The patties were flat and thin with crispy edges just like you get with Steak 'n Shake or Silver's. The burger was just O.K., nothing to write home about. The onion rings were overcooked in that when I would bite into one the entire onion pulled out of the remaining cooked batter coating. My dining companion ordered the Freddy's double with cheese fries. She also found the burger to be unremarkable. Freddy's fries are the diminutive shoestring fries like you get at Steak 'n Shake. I didn't care for the cheese it had a somewhat artificial taste to it, not the creamy cheesy taste of Culvers cheese. I wanted to try Freddy's signature turtle sundae but my companion misunderstood my order and I wound up with a turtle concrete instead. The concrete was fine but not particularly thick. You wouldn't want to turn this one upside down like Ted Drews does with his concretes. To those who love Freddy's - bon appetit as...