Miller's Ale House — Restaurant in Saint Petersburg

Usually come here for lunch, usually great service and food. Never a time where I would feel a review necessary, even with some mistakes here and there.

But, came for dinner and it was a different experience. A dish we ordered came wrong. Ok, fixed that. Didn’t send it back, it was fixable on our own accord. We did ask for it the one way, however, it came wrong.

The review centers around: customer service.

We were done eating and sat waiting for the bill. How long is sufficient for a wait? We were checked on once when food came out. Server didn’t notice incorrect order. Dirty plates accumulated waiting to be bussed back, no refills on anything. Couldn’t ask for the bill, because server never came back. Restaurant was not slammed busy. Open tables around us. No one waiting for tables at the door. Yes, I check for this, so I can bear understanding before I conclude.

Finally got up and headed to the host who was clearly free of doing anything, to ask to pay or help to find our server because we’ve been waiting. Host responds in a snotty and condescending tone: “what do you want me to do? You need to go back to your table and wait.” Our family was taken aback by TONE.

Let’s consider an alternative. I am no longer waiting, I have things to do too. Hence why I’m standing here. Should I personally go back in the kitchen to find our server? How about the break area? Is it unacceptable I do these things? Because the actions of Millers staff when unable to do their job in the first place suggests such silly alternatives. What is unacceptable? The lack of regard toward the necessary customer service that could’ve taken place here and didn’t.

What do I want you to do? Help find server or print bill. Exactly as I asked. Your first response should be to aid in assisting your customer AND team of staff by helping the efficiency of what you represent, especially as a host of first impressions. Kindness goes a long way. When a customer has a concern or request that is -in line- to how service should be executed and isn’t, “deal with it” is inexcusable. Waiting did not bring us a bill. Grab a supervisor if you’re unsure. Better yet, your manager could implement better hiring standards and team work meetings.

Host walks around the restaurant after instigating a direct and firm response from my failed attempts of kindness at the onset, over a conversation that could’ve been completely avoided, with an ounce of empathy and understanding on host behalf for customer. Comes back and tells us to head back to the table and wait. Doesn’t tell us she found the server, if she even found server. A ditched attempt at a solution. After more time gone, we head to the to-go area to leave. Maybe to-go would help us?

At to-go, our server walks past us, sees us standing there, turns back around and then —prints bill. (We would’ve still been waiting.) Server hands me bill and disappears. We pay at to-go. The only single staff we came in contact with at to-go had a smile. I sign the bill and leave it with the to-go folks.

Customers waiting on a bill is insolent. I own a service business. No excuse. If the restaurant was busy, I have understanding. It wasn’t busy. If we are an insignificant table of remembrance, preprint your bills to place on the table and be on your way with more important things to do. Our server was tied up? How about another staff member bringing the bill because server cares about table? There’s solutions to this. None were implied. Conclusively, we weren’t met with a “I’m so sorry to keep you waiting” either. Which would’ve help to rectify the dining experience as a whole.

Unfortunate, Millers lost a really good service supporting customer and their family. We still had the audacity to tip 15% down from our usual 20-30 because I personally care about the service industry hustle and supporting people. But, we solution this for ourselves by never returning again, especially after we’ve been made to feel someone else’s behavior was our problem to navigate when having a dining...

Great Experience at Miller's Ale House at Gateway Center, St. Pete, Florida!

Our family has enjoyed dining at Miller's Ale House at Gateway Mall in St. Pete, Florida, for years. We've experienced both the restaurant and takeout service, and each time has been fantastic.

The atmosphere is welcoming, combining the feel of a casual dining restaurant with that of a sports bar. The spacious layout features wide aisles and ample room at each table. The bar area is large, with plenty of seats and multiple TVs showing various sports. Overall, the cozy yet vibrant ambiance makes it perfect for casual dining, client meetings, or a night out with that special someone.

The staff is always friendly and attentive, even when the restaurant is busy. I'm not sure how they manage it, but they do! They are knowledgeable about the menu and quick to offer recommendations. The waitstaff checks in frequently without being intrusive.

For beer lovers, Miller's Ale House offers a Great selection of craft beers on tap from local breweries when dining in.

Now, let's talk about takeout and curbside service! Miller's Ale House excels in this area as well. Our orders are always ready within a minute or two, if not at the exact time we select on the app. The food is always at just the right temperature, as if it were freshly prepared rather than sitting under a heat lamp or waiting on a counter for us to arrive. The staff is quick to bring the food to your car, and if you go inside to pick up your order, someone is always there to assist you.

So whether you're new to the area or just visiting St. Pete, dining in or taking out, you can be sure that Miller's Ale House at Gateway will become a favorite you will want to recommend time...

I ordered a cheeseburger with mashed potatoes and graveyard through door dash app. I clearly specified napkins and silverware with my order. When I received my order, the burger was cold. Plus no napkins. I called the St. Pete location and asked to speak with the manager around 6 pm on Noveber 26, 2024. When she came to the phone, I ask her don't you put napkins and silverware with Doordash orders? She said yes if the customer ask for them. I told I did because I'm staying in a hotel that don't give napkins or silverware. Then with a smart ass remark "you didn't request any" I did through door dash app. It shouldn't matter if the customers ask for it or not. Every restaurant should put napkins and silverware with every to go orders. Restaurants like McDonald's or Applebee's does. Then when asking what hee name was she replied "Millers6" with a smart ass mouth!!! When customers spend $20 or more for to go "they should be able to enjoy their meals instead of spending time on the phone trying to get what they already paid for. Even called miller's customer support with only excuses instead of resolving my complaint of getting a full refund of $18.00 plus tax and fees. So if you want to go orders don't order from miller's because all their interested in making money and no concern on how their customers...