Dunkin' — Restaurant in Salem

When I arrived there was a customer standing there. I finished selecting items in the store side and paid. I then went to order, and I noticed the same lady still standing there. No one waited on her. We finally saw an employee came walking out of the back and headed out the door. We stopped her and asked if anyone was going to wait on us. She said her shift was done and confirmed by turning around and left! Finally, a gentleman came out from out back and the other customer complained, and he explained he was working with ice. He apologized for the others leaving before anyone was there to replace them. It was obvious that he was also frustrated over the situation too. As others came from out back they complained that they were not to work over the hours assigned. It's sad that Dunkin has made it difficult for their employees to provide the service they were once know for! This young man was left to the wolves, and from what I saw was a very hard worker that better be taken care of before he gets an offer for a job where he is...

Why can't anyone make coffee right? It's not complicated.......I worked there I KNOW HOW EASY THAT JOB IS!!!!!!! YET STILL they can't even make regular coffee correct I don't want my coffee how YOU LIKE IT! I want it how I LIKE IT!!!!??!!!!??? Which is just normal, fml you don't even have to measure anything it pre-measured, so why is it my coffee is almost never made right, and why is it that you get mad when I make you fix it,and it actually comes out right the 2nd time around wich tells me you didn't make it how I asked the 1st time you made it how you wanted to. It's not like you where slammed I won't even bother at ANY Dunkin that is slammed....but I'm the only customer and you either don't listen or idk.....and I'm sick of paying for turbo shots that never make it into my husband's coffee ......I shouldn't have to pay for an extra cup for turbo on the side....I only order it that way cuz it's not right to pay nearly $7 for 1 coffee that is missing the...

TERRIBLE TERRIBLE Customer Service! Cashier 505775 Alieica already acted like she didn't want to be there when I first approched the counter. No hi, no smile..kept on rolling her eyes. Something went wrong with scanning my free sandwich so after wiping my whole account balance to $0, she still said I owe her money. Her whole attitude was so unexpectable during the whole time figuring out with the supervisor and even argued with me over it. The supervisor who allowed her to interact with the customer like that was unacceptable either. I interacted with may Dunkins employees who had bad customer service (that's why I've been going to Dunkins less and less, why ruin my day by their staffs), but she's the worst by far. Please quit the job, stay home and be miserable by yourself, don't ruin other people's day. Also, no sorry or thank you for my order from...