Jamba — Restaurant in Salem

Overall pretty good but... Unfortunately you have to watch the employees closely as they often times don't put the requested and paid for boosts in. They will skip/miss the scoop station and then tell you they did put the scoops in, when you just watched them skip right over it. I think the system needs better checks and balances. Relying on half asleep employees to pay attention is hit or miss at best. Just today, a pierced faced employee should have put in 9 scoops between 2 drinks. 4 each of double energy and 1 with zinc. She put in 2 total scoops, 1 in each drink and then proceeded to say she put in all nine scoops, even though I watched her only put in 2. Then she rebutted and said she used larger scoops so she wouldn't need to scoop as much.... How 2 large scoops equates to 9 scoops of 2 different boost is some sub-par mathical magic, I guess.So much for accurate measured amounts of what...

This review is primarily for the cleanliness of the store. Juice smoothie was good, but the prices have totally gone wild. Almost $9.00 for a medium fruit-only drink.

Okay, now, for the cleanliness issue. The lobby area is filthy! As I was waiting for my drink (and I wished I'd taken photos), I picked out some major issues. The merchandise shelving where the cups are displayed needed a total wipe down. The shelves were dusty and gross. The windowsills, windows and door needed to be scrubbed inside and out. Smudgy, dusty and buggy. The lobby garbage can had dried-on splashes of drink product with a layer of dirt and dust. Disgusting. I would suggest that management organize a after-hours top-down cleaning of the store. I would hope the lobby condition does not reflect the cleanliness of the back of the house. I will not be back to your store, at least while it is in this...

When I give businesses my business, a.k.a. "my money," the last thing I want is to argue with an employee. This was our fifth visit, and this was by far the most unpleasant visit. Me and my wife purchased 2 large smoothies and each of our glasses were about 1/2" from the top, and the employee said each glass had exactly 28 ounces. We didn't see a scale nearby, but we asked if she could fill them up to the top. She in a sense argued with us saying corporate needed to know how much they waste, when in reality the people who gave money are the ones who are wasting their money, something we did not have to do...Also, I noticed the owners of this Jamba seem to praise their company when customers who gave 4 to 5 star reviews, and pretty much ignore any survey (complaint) less than 4 stars...We will definitely be thinking twice about giving away our money to...