Chipotle Mexican Grill — Restaurant in Salinas

Delicious, fast and satisfying is what I have experienced over the years eating at this Chipotle. Seems everytime I go now, I feel angry and dissatisfied. I still go because I love the food and I'm hoping it gets better the next visit. After this visit, I may just not go anymore because it's not improving. This most recent visit I chose the burrito bowl. As I got to the front where you order, I can see already they're out of white rice. I love their white rice, so I asked "will some come out?" he said no there's no more. Mind you, it's only 6pm and not even close to closing time. I can understand if it's almost closing, but come on IT'S 6PM! I asked, "can you go to the back and see if they're making anymore?" I don't mind waiting. So he does, and and after what seems to be about 5 minutes, he actually brings some back. Now, onto the protein, their just about out of chicken too, not even enough for one portiion. So I ask about that and there's none he said again, so I ask for all what they have and some steak to cover a full portion. He delivers. Onto the veg, I want corn and guess what, there's none also. This time it's another person doing that part. She goes to the back and says they're out. How can they be out at 6pm? I ask again to please go look and again she insists, there's none. Now there's a big line right behind me that I'm causing, but what to do? I get to the end to pay and I see there's another station on the other side that makes to go orders or orders online. They have a full container full of corn there. I asked why didn't I get some from that station, the girl said it's only for to go or online orders only. At this point, I'm done. Whatever the case maybe, it was only 6pm and they're out of just about everything? The management and their procedures for this site needs to be addressed. I'm extremely disappointed with the service here and their ways of handling the inventory of food. I'm giving my local Chipotle 2 stars as the cleanliness is just about disgusting as well. There's plenty table that haven't been cleaned, food and napkins all over the floor. The drink area hasn't been cleaned and there's no more napkins and untensils. Three stars is what I'm giving...

New location for me, but having had Chipotle from several locations in Colorado and California alike, I think I know what to expect. Whatever distractions were engaging the staff, their focus was definitely elsewhere. Love the food, but not watching it cool while the cashier plays phone messenger for a coworker in the back. Maybe it's policy that nobody else could step up and fill the void, but to a customer it makes it seem like the other staff doesn't care to complete the order and take the customer's money. Still...the FOOD! So at least a second or even third chance because it's the only Chipotle here. But it's certainly not the only burrito-source available. So...strike one.

ADDENDUM: Still a rave about the food...mostly. Chipotle makes the only guacamole I like better than my own, and this was the best guac I've had at any Chipotle. Burrito was made exactly as I asked, and was as delicious as usual. Just one rant about the chewy, underdone chips. They still worked as a guacamole delivery device. But someone was in a rush to get them bagged, I think. (If I were to guess, I would check with whomever thinks the cashier is their social secretary. Of course, having said that, I can imagine all sorts of family emergencies that could have been the source of the distractions the evening. So take my rant just as I took the underdone chips: with an extra grain of salt...or two. And still just "Strike One." The guacamole was truly that superb.)

FINAL ADDENDUM FOR THIS LOCATION (I.E., WE'RE DONE): This is what we sent in response to the feedback our receipt invited: "We were charged $8.40 for a half-filled bowl of rice (nothing but white rice) as 'Veggie 3 Pointer' when our granddaughter's fuller bowl is usually under $4. We questioned the charge and it was noted that the cashier was following the directive of an aggressively demanding male crew member. This was the same crew member who had been bullying (no other word adequately describes his treatment of her) a clearly inexperienced female crew member whom he had relieved at the tortilla steamer and then addressed disparagingly enough that she was too flustered to double-wrap the burrito in the...

Very bad service and staff at N Main Street, Salinas, CA 93906. No customer service or Courtesy at all. I was trying to do an online order on August 2, 2020 around 8pm and I want to use the chipotle gift card but there was no option on how to use the gift card . I tried back and forth to use the online gift card but I did not see any option for this, at last I started calling them. It was no reply for at least 4-5 calls. At last some female staff answered after about 15 minutes and I asked her how can I use the chipotle gift card and she said “I don’t know maybe you can use only in store.”Then I told her that this chipotle gift card says that I can redeem in store and online also. At this, she said I don’t know maybe something is wrong with the website. So we asked her, can we come in store or order on phone ? and she said “we are closed” and she said “ you can come tomorrow”. It was only 8pm and I told her that your store hours are till 9:30pm. At this she replied that we are so busy and we are not taking in store or phone orders, we are only taking online orders only. If you want to use the gift card come tomorrow or some other time. “And I asked what her name was and she said “I cannot tell you.” I said “ok can I talk to your manager or Supervisor” she said yes, after putting us on hold for few minutes she said manager is busy you can call back after 30 minutes. And then she just hung up the phone while I was still talking. Very...