Panera Bread — Restaurant in Salinas

VERY Disappointed. One sandwich, one half soup half salad was $28. That's fine if the sandwich wasn't less than half the size of a Subway with less than 1/4" of steak that didn't even reach to the ends of the buns. WORSE THAN THAT, I am allergic to bell peppers and we asked at the drive-thru placing our order if there were any bell peppers in the salad we were told there were not. But when we actually opened up the salad there was over a quarter of a cup of bell peppers. Fortunately we had parked right next to the restaurant to eat so we went back through the drive-thru and voiced our concerns. We were told there were no bell peppers in that salad found one we insisted that there were then they looked at the ingredients and said oh well the bell peppers aren't really in the salad there in the edamame mix that goes in the salad. And I said if the edamame mix is a part of the salad recipe then there are bell peppers in the salad again she told me there were not. No apologies no what can we do to make this right we drove up to the window and said we wanted our money back and she didn't but was not friendly no sorry no our mistake know anyting she acted as if we were a...

Eat anywhere else but here. Terrible experience not from the food but by the manager Lucero shift lead Naomi Luna and register clerk Cassandra. After receiving my food I needed a spoon and asked Naomi where the spoons were and she replied with a rude remark by telling me it’s on my plate. Once I found the spoon she then begun to stare me down by trying to intimidate me with an evil glare and as I sat down at my table she then yelled across the room what am I looking at do I have a problem. At this point I lost my appetite and when I asked for a refund from Lucero the manager she didn’t apologize for my experience but then begins to try and refund me a partial refund. Then the register clerk Cassandra begins to harass me by telling me to get out of the store and make disciple remarks by while giving me dirty looks. This display of antagonizing a guest while trying to promote violence is not acceptable. All I wanted was a refund after I was treated horribly by Naomi for asking for a spoon. Don’t waste your money here go to Monterey they are a lot more welcoming and have years of experience in their service and their restaurant is actually clean...

Going to Panera used to be fun. We went to the Salinas location at the Northridge Mall. I went in the main entrance nearest the store to be greeted by a guard and steel barricades between the parking lot and The Panera lot. I was told that I had to go around the entire mall. I did a u-turn and went back down the street and went through another entrance. The guard couldn't tell me why the steel barricades were there. We walked into the lobby which was nice and clean. To be greeted by -nobody-. Plastic screens were available to take our order. We decided on a new chicken sandwich. A short time later My name was called and I went to pick it up. I looked at the orders. And I couldn't believe that this little sandwich was designed to serve two people. Literally 4 bites And it was gone. As a side dish we were given a 1 oz bag of potato chips. It was ridiculously skimpy. To be fair, the sandwich was good. What little there was. We left hungry. And went to the grocery store to buy more food. I...