Costa Vida Fresh Mexican Grill — Restaurant in Salt Lake City

This was the worst experience I have ever had at Costa Vida and it sucks because I had hyped it up so much to my sister who had never tried Costa Vida before.

The employees were so rude and acted like they were being inconvenienced by having to take our orders. I paid over $40 for a quesadilla, nachos, small size chips and queso, and two regular sized drinks. For the chips and queso, the girl hardly put any chips into the tin at all. It’s already small as is, but to not even fill the tin halfway is crazy. I asked her if she could add a little bit more and she said it would be an extra charge. I had already paid at this point, so I said, “I just paid over $40. You can’t add a little bit more?..” she said, “that will be a $3 charge” so I walked away. Not to mention the card scanner asks for a tip and the lowest amount was $5. I should’ve selected 0. They were awful and the food was awful. I’d recommend any other location over this one. I wish I could just get the money...

The food was okay. I've had better service here in the past. When I asked about what specialty drinks the server looked at me like I was asking for a million dollars. Then they proceeded to tell me in a snarky voice horchata and coke products, after that I didn't even want to order a drink. They also didn't bother to ask if my friends wanted a drink with their orders. The side of guac ordered on the burrito we ordered was the size of a quarter and cost and upcharge, if you're going to charge make sure it's for a reasonable amount of food and not miniscule, obviously food costs are going up so we're willing to pay but make it worthwhile please. Trying to upsale drinks and extra add ons makes good revenue and when your servers don't do that and have bad attitudes it makes for an unpleasant atmosphere for the guests and cuts down on profit. Nice place to stop while you wait for a flight but I wouldn't stop here out of my way because the service was...

We went here for dinner after picking up family from the airport to celebrate. We love Costa Vida and eat there in Utah County often. The food here was super salty, like so salty that most of us didn't eat half our meals. And the customer service was terrible. There was a latino woman working with black/red maroon colored hair who was so rude. Very short with us and impatient with my elderly grandma who can't hear well. She would also go to the corner and sit on her phone while customers were waiting. My grandpa also ordered chicken and they told him it would be 15 minutes. He went back after 15 minutes and they had "forgotten to put it on", so he waited another 20 minutes. We had already finished eating when he finally got his meal. We paid extra for sour cream and it was a tiny spoonful. We love the Costa Vida in Utah County but this team needs some training. This seems pretty consistent across a lot of the...