Cheery welcoming environment with immense desire to provide exactly what was requested. Don't just order a gf bun if you have Celiac; let them know it's necessary because of your health. They'll mark it as allergy and gf so you get the attention necessary to ensure it's actually gluten free. The bun comes toasted and is tasty, but mine fell apart 3/4 of my way through my burger. Not a huge deal. Delicious cheeseburger! Thank you! My daughter said the staff is so friendly, she wants to invite them to her birthday party. 😉 (She's...
Read moreShake Shack Leadership • Michael McNamara — Regional Director (Utah and nearby) • Carl McClure — Regional Director • Rob Lynch — CEO • Stephanie Sentell — COO
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Comment on My Experience
On August 3 at 9 PM in Sugar House, a young blonde cashier made me repeat what a burger is many times in front of others. It felt humiliating and like racial bias. I believe Shake Shack leadership values respect, so this behavior is unacceptable. I hope they take action to stop...
Read moreWent here on Thursday and had a great burger so I left a 5 start review, came back the next day and genuinely had the most inedible burger I’ve ever tried. There was hard pieces of meat all throughout it and it was inedible. Clearly they don’t clean the grill there. Very disappointing that on day 3 there’s obvious issues with training the chefs how to do something super basic like keep the grill clean. Won’t be coming here again for a...
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