Subway

Where to start sometimes is the hardest. I do not like to be critical or demeaning to and individual or business. However, there are times when you are compelled to do so.

I would like to preface that I enjoy Subway and enjoy their products and location and will continue to be a customer, but not at the location on 1240 South Redwood Road, Salt Lake City, Utah.

I have had several issues with this location's staff. They tend to not be the happiest of people. Today when I took my wife to lunch there the individual that was assisting us, was rather short with us. One word answers and said fine when we asked for more of an item. The other issue was her attention to my wife and I. In my opinion they were trying to train a new employee, but I cannot verify this assumption. They continually interrupted making our sandwiches to speak with this person for 3 to 5 seconds each time. While they would do this attention to adding toppings varied. The tipping point for me was when I asked for light vinegar. Alas, what I would deem, estimated 3 tablespoons later my stomach started to cringe. While I attempted to regain their attention regarding the amount with excuse me and hello, I decided to clap and say" Hey, over here", the attitude when from bad to down right dreadful. This person removed every topping from the second area and said "Now, what would you like on it?" Taken back with the thought, "Didn't we just go through this?" Proceeded to once again build my sandwich. The manager had just returned and we expressed to them how rude we felt that person was. Not even an apology. 3 minutes later I was free of the place.

I attempted to call the location and speak with anyone about our experience and to my surprise the phone went to a voicemail that was full. Shocked I called Subways Corp and expressed what had happened. I decided to go back and return my sandwich and requested a return of my money for the untouched sandwich when I was argued with by the same manager that we had talked to before. Needless to say I left the sandwich with him and walked out without a refund.

I feel that they do not care about their customers. Oh well. A loss of $8.00 on principle is well spent.