bb.q Chicken San Antonio — Restaurant in San Antonio

Tried this place tonight after looking for a late night bbq place. We were greeted warmly when we entered the restaurant. Service was good, but the chicken was very disappointing. We had the whole boneless chicken which only comes in 1/2 Golden original and the other half is either Secret Sauce or Hot Spicy. We chose Hot Spicy and Golden original. We also ordered boneless Honey Garlic as a separate entree because reviews mentioned it several times as being delicious. We did enjoy the honey garlic. It was sweet and garlicky and delicious. However, the golden original and spicy hot had a very strange smell/taste that i noticed immediately. Plus the chicken was overly tenderized, lacking texture like chicken should have. There was no flavor of chicken, but rather this off essence which i would attribute to a brining solution or marinade used to tenderize the chicken?? After our dining experience i went back online to.see if anyone commented on this weird off flavor that i immediately noticed with the original golden and hot spicy chicken.. One Korean reviewer mentioned a weird/off taste that she described being akin to a rotten smell/taste. I immediately identified with her description, but I wouldnt describe it as as rotten, but it was weird and unpleasant and more of an unappealing and unappetizing essence. Another reviewer described it as burnt rubber and mentioned he and his coworkers became ill afterwards. I wouldnt describe it as burnt rubber either, but it clearly didn't have the smell or taste of chicken and was overly mushy and devoid of texture and without denseness that you would normally experience when eating fried chicken. We also had waffle fries. They were crisp and tasty, but overly priced at $7 for a small portion that equated to $.50 per waffle frie. We also had had Cole slaw...it was decent. Besides the weird off flavor of the Golden original, it was bland so we asked about sauces on the side. We opted for Ranch out of a limited choice of sauces, which included Hot and Spicy, Secret Sauce, Ketchup or Ranch. What Korean restaurant doesn't offer Gochujang as a sauce option? Weird. And the kicker is all the sauces on the side come with a charge. It was a $1 for the ranch. Kind of ridiculous when serving a bland "golden original" flavor. Unfortunately, not even the Ranch dressing could mask the unappetizing and non-chicken like flavor/essence of the golden original and hot spicy selections. $65 later for a party of 2 (water for drinks)and here I am writing this review hoping to save someone from experiencing the same unpleasant...

1 star for service!

I ordered food online and paid only for the food-no issues, a bit pricey but you get what you pay for. We admitted were taking the timing into consideration the preparation of these dishes takes up to 30 plus minutes. Upon arriving after placing my order we asked to be seated to enjoy our meal and purchase drinks in store so I could tip. We were informed that because we placed our order online and paid, we could not secure at table. But if I had 'called' restaurant ahead and placed an order that would be ok. They tried to explain that due to come corporate guidelines because of billing or payment acceptance online vs in store. They would have to cancel order and then charge my in store. I didn't want to cancel. I wanted my food. But my money has already been taken., the online order was not accepted for dine in. The add insult to injury, the order will take approximately 30-45 minutes to prepare, which we were fine with hence trying to take initiative and order ahead. Initially upset we said, ok this rule is no where on your website (because i ordered online and rechecked) could an exception be made for this 1 time. We will know and follow guidelines next visit. We were told no, we had to wait for our order and leave. This has to be the most asinine thing I have experienced lately. Needless to say we live 45 minutes from restaurant ,(which we shared with manager) and still no dice. This is very sad as we enjoy the food, absolutely understand food prep timing but just sad to be turned away this way. We waited for our food and left. We will not be back, it's just the principle now. Just hope some of these practices can be used an opportunities for better customer service and updates to unspecified...

So we discovered this place completely by accident, when going on a trip to San antonio. The first time we went it was packed and took a while to be seated but it was worth the wait! The chicken was crispy, and full of flavor! And I had some of the best sweet potato fries and buttermilk ranch! We were instantly obsessed and even got take out the next day and the food was still godly! We went a third time on our next vacation here and the food was just as good! However I would be giving this place a glowing 5 outta 5 rating but we went back again when we came to San antonio and it was a little lack luster. We got take out after an exhausting day at the zoo and the food was just okay this time. The chicken still tasted good but they cut the portions but not the price. And they stuck our fries in those bags usually meant got chicken sandwiches and it made them incredibly soggy. They also didn't put our ranch in the bag either. We figured it might be because we didn't dine in. So we gave it one last go on our last night there and it was better! The food was fresh but the only problem is that we notice that the staff are often hard to come back to the table. We often had times where we sat and waited and waited until the waitress would remember us still there. Even at the end we waited and waited for the check and had to make eye contact with her for her to realize we were still waiting. And to add on top of that they charged us for a beer that we didn't get and my husband had to go back and ask about it. To their credit they had already figured that our and reversed the purchase. I really like this establishment but I do wish they change how they package some of their takeout and they'd be little more attentive when...