Burger King — Restaurant in San Antonio

Avoid this store** Upon arriving, I received no soft serve cup, was handed none of the two of my fries, and no HI-C, and no mozzarella sticks, when I told the worker I was missing some things that I paid for via mobile pickup-but they didn’t understand and requested a manager, I offered to show them my order on my phone that I placed, when the manager came, she insisted that everything I ordered was in the bag and thanked me, after even offering to show proof of my missing items, the manager instead proceeded to give me attitude after trying to give my upmost thanks and appreciation for them, and decided to embarrass me, trying to convince me I’m wrong without allowing me to show my online receipt. I know it’s just food, but I was really looking forward to eating here and instead got embarrassed by the manager and was missing several items. I’m really disappointed and frustrated. I decided not to argue with your manager any further because I wasn’t going to get anywhere and they were not willing to help me further. Do not waste your time here they honestly don’t care about anything. You are better off driving down to marbach or pearsall road and...

Im never the customer to complain but I was sooo disappointed in my visit here /: it was about 10:30pm and there was no customers or vehicles in drive thru/parking lot. After I ordered my food & payed , the cashier handed me my bag, I was just driving off when I saw that I only had fries in the bag. I asked for the rest of my food & they asked me what sauce I wanted, after telling them and then giving me the rest of my meal there was no sauce in the bag. The food was EXTREMELY cold, as if they didn't even bother to heat it up or cook it. There was also no apology from any of the staff. They just seemed annoyed when I asked for the rest of my meal. I don't understand why they gave such horrible service when It wasn't busy what so ever & they were standing around just laughing and not...

I just purchased a whopper meal combo... and left the establishment without my debit card!! My fault entirely. When I realized it...40 minutes later... I rushed back to the store... thinking the worst. I was pleasantly surprised to be greeted by a very upbeat manager that, when I told her the situation, knew exactly what I was talking about. Her staff had turned the card in to her and was placed in a safe. She asked my name before returning the card to me... for safety measures. I was very impressed by the was things were handled... and I called headquarters to tell them how impressed I was. All this aside... the meal was super duper fresh and the fries were piping hot! Just how I like them😍. So thank you to the team at valley hi location! You really saved me...