Dairy Queen — Restaurant in San Antonio

This used to be a nice place to order food from except on 8/29/2025. I ordered a banana split. When I got to the drive through window, I was there waiting for several minutes before they even bothered to take my payment. Either they were texting on their phone or gathered at the front counter with 1 customer. After taking my payment...they told me to pull to the side and wait for my order. The guy behind me got his order immediately. I decided to pull out my receipt and was headed to go inside and ask what was going on. There was no banana split on the receipt. There were 3 items totalling over $10.50. Ten minutues had alrady passed by. When I went inside and explained my complaint and asked for compensation. All I got was attitude, no apologies and no compensation from Eduardo the manager on duty. . I was able to get a refund on the items they charged me for but I had not ordered. They charged me for the banana split, and quickly got the order. Again no apologies for the really bad service. I asked for the franchise owners phone number and they said they did not have it. Asked for the general manager name, Eduardo would not give it to me other than she would be on duty at 5pm and "might" bother to talk to me. Talk about poor customer service, total lack of professionalism and not showing respect for customers. I called Dairy Queen National Headquarters and asked them to let the franchise owners know what happened to me. Trust me, they lost my business and I will let my friends know what happened to me. Word of mouth can do a lot of damage. That is why I am leaving this bad review. PS To the franchise owners! I have checked out the reviews from just this year. WHY HAVENT YOU MADE ANY CORRECTIONS? The same team that gave me crap on 8/29/2025 is the same team that has done the same thing to a lot of customers from 7 months to present. I guess you dont mind losing money, business or customers on your franchise and you must be independently wealthy and afford to not care that your business is going down the drain. START FIRING people and quit just apologizing to people who give your...

I would like to say that I went into this restaurant at my sos request. He had just won his bball tourney and was hungry. We both ordered, and I requested #2 with no lettuce, no tomatoes, light mayo, light mustard, and light ketchup. Me and my son sit, bless our food and begin to eat. I got a burger that had lettuce, and only mustard. I took the burger back and informed that lady that had just taken my order of the problems with the burger, and she asks me for the receipt which I told he I threw away. They do make my burger again as she wrote on receipt paper what I had ordered. I get the second burger, and while the burger was prepared correctly it was a single patty ( I ordered a double). I took it back and to keep from having the burger incorrectly prepared the second time I asked for a refund. After about 10 minutes the manager came and told me she needed the receipt. I just said I don't have the receipt, she said they could not do anything if there was no receipt. So I said it's cool dont worry about it and walked off. So after two failed attempts I did not get my food because I failed to keep my receipt. I guess I messed up my burger twice too. I guess Dairy Queen got it right...

I went through the drive thru & ordered a fish basket with onion rings instead of fries, a steak finger basket, and two blizzards - a Georgia Mud Fudge and M&M. Even though I kept asking for an M&M blizzard the girl kept repeating back "Hawaiian Blizzard?" I kept saying no & correcting her but when I got the receipt it still said "Hawaiian" so I corrected her at the window & she finally got it right. I thought everything was worked out so I drove home. When I looked at my order there were no onion rings in my fish basket & the Georgia Mud Fudge blizzard was actually an Oreo blizzard. I checked to see what the receipt said and it did say Georgia Mud Fudge. They can't follow their own receipts? I usually check my order before leaving but the issue with the "Hawaiian" Blizzard had me flustered so I had gotten impatient by then. If I lived closer to DQ I suppose I would have gone back to have my order corrected but I didn't feel it was worth it because I was already home. Since I visited fairly close to closing time I don't think I would have made it in time even if I...