Whataburger — Restaurant in San Antonio

Horrible customer service the manager named pedro is rude Hang up on me on the phone I have issue I went a 2:20 pm today I got a salad and a Diet Coke my total was 11 something dollars n I check my banco account n is 20 dlls i I called n explain then n reliaze they dnt give me a recipe either all i have is the kitchen recipe they charge me wrong n pedro the manager simple said is no my problem was in the morning shift I came here at 3 so y have to call in the morning show me. The recipe u have at the morning I explain him I live at castle hills I give him the order number he can’t find it n just keep saying is no my shift so how ima drive back I said for get my refund n lose my time. N he replied is the only way show me so now I have to go n drive over there tomorrow to see if the manager Elma can help cause this pedro is being an rude manager n I even ask him can u please check the cameras no I can’t he answered all the he has to do is being nice find the transaction w the order number I give him I have in my recipe from the kitchen but no he couldn’t whataburguer should see if the cashier is charging people right and give them the recipe for futures inconvenience This is...

Really had to Order this whole order again because they gave my order out to somebody who Wasn’t even a delivery driver, I then called the store and spoke to someone and they said they were the ones who handed it out and made sure the driver had confirmed the pick up on his phone , that was a lie . Then when my actual driver got there, they told HER they gave out my order already, and I would have to go through the app. The app didn’t help at all I had to re-order the whole order. 70$ x 2 Then received my order. And Only had the kids meal cheeseburger one double meat burger, and one bacon avocado burger with three medium fries and only four drinks ? I was very upset. I didn’t get to receive my full meal combos and my coffee. I myself work at a fast food restaurant. I know the pressure there is in a situation like this but I never make sure an order goes out wrong. I don’t know what happened here. #2 Double Meat Whataburger Whatameal #6 Avocado Bacon Burger Whatameal Justaburger Kid's Meal French Fries , never again will i order from this location , hope yall remember me . 😂 yall lied...

I have to admit that I have a complicated burger order but the young man, Emanuel, that took my order was very receptive, he read it back to me at the window but I didn’t hear him mention cheese so I confirmed he entered it and he said yes. I received my order and drove off but was told by my daughter that the order was wrong. I turned back around and Jojo came out to my vehicle. I explained to him what I ordered and he asked to see the receipt. I showed him the receipt to which he proceeded to state I didn’t order cheese. I explicitly said I did and he was a little combative with me on this. I think every Texan knows that Whataburgers don’t come with cheese and it needs to be added. He had horrible customer service. No apology. No easing the customer that this will be corrected. He even took the burger back that was wrong which could have been extra compensation for the error. The only saving grace was that Emanuel gave me the corrected food item and he was...