Griff's Hamburgers — Restaurant in San Antonio

Sitting right next to Rolando's tacos. I can't say that I ever truly noticed this place. It was recommended to me by family member. So on Saturday afternoon I decided to check it out. I can say that I was happy that I chose to go. Among all the fast food restaurants that this place is close to. I believe that Whataburger and perhaps Burger boy are among the closest to this place. However, this small little restaurant has it down. I chose just a regular hamburger, no cheese. Along with an order of fries and a drink. Let me tell you, definitely a winner. First off, the burger was not dry and it was not soggy. The portions of ingredients were not overlapping like some restaurants I've been to. Also, the ingredients were fresh and crispy. I don't think anybody likes soggy lettuce or pickles. The meat was very lightly seasoned. I know some people like more seasoning and some people don't like any. I think this was a great middle point. After all, you can't satisfy everybody. Still, the taste of the burger alone was awesome. The fries were definitely a winner. Terrific flavor and lightly salted. The texture was nice and crispy, but not so much that you felt like you were biting into an overcooked potato. Another thing to note, my fingers were not left drenched in oil. I don't know the process of their cleaning or recycling oil. But these french fries definitely tasted fresh. I was not expecting much from the soft drink. However, I loved the nugget ice. There's just something about nugget ice that supersedes all other ice cubes. They definitely did not over stuff the cup with ice. It was a definite good tasting drink.

The staff was also friendly and cooperative. They asked if we needed any condiments. Which I definitely appreciate it. Some places just put it automatically and other places don't give you jack shit. So much compliments to the staff. Now I did go through the drive-thru. There was a slight wait time. 3 minutes 37 seconds. Now I only give this number, not to bash on their speediness, but to provide everyone with unexpected wait time. After all, they're making your food fresh. This isn't a microwave dinner after all.

Needless to say, I enjoyed this experience very much. I look forward to coming again...

Griffs bugers are and have been some of the best! It’s never a hit or miss which is the reason for the four stars today .. sure I love Whataburger and occasionally a plain cheeseburger and crispy French fries with the extra carbonation on my drink from Mc D’s except for the consistency part that plays in it ..just never know who’s cooking and prepping and that ultimately determines the outcome, but let me tell you for homemade all the veggies included and consistent goodness Griff’s has been one of the best spots in the Southside. It’s always a battle with them and B&B when I’m on Pleasanton Rd so today I picked Griff’s. Worst service ever.. drove up around 4:40pm no line whatsoever after a few mins waiting the drive thru attendant pops on I then proceed to order I ask is there Mayo and mustard ( I always forget) she replies a rushed “anything else” I proceed to ask if I can substitute my drink for a shake she replies “No milkshakes” I ask if patty is a one quarter pound to determine if I want single or double “anything else” is again the reply lol I’m talking about a repetitive almost movie scene re run phrase..”anything else” through the whole convo like a super rude version of it. I then tell her give me a sec and she ignores me and never comes back. I drive up to the window ask for the manager. “Marcelino” I believe he said was his name. I mentioned out of the many times I’ve been here I have never experienced such service and how much I love their product. He replies I’ll take care of it and “Hey one bad experience for the many bad ones isn’t too bad now is it? “ 🤔 Not quite sure if it was a kind apology or just a blow off, so I just smiled with a “true” smirk, again not sure of the intent, but needless to say the burger was awesome as always it would just be ideal if it matched the...

The burgers are good at very good prices. I love the taste of the burgers and I've been coming here to eat since I was a little kid. The fries were good this time. They just needed salt. The root beer soda was excellent. I love the burgers, burritos, shakes, onion rings and soda. The have the best prices for their combos. The service needs a bit of improvement. It's rare that you see the wait staff smile or greet you happily. When I asked a question about condiments the person attending the window shrugged the question off with, "I don't know." Did not bother to ask anyone that worked in the kitchen about my inquiry and left it alone. Management really needs to emphasize the importance to being friendly and helpful. I go there for the burgers and burritos. But would like to be greeted with smiling faces and helpful staff. Revised. The place was packed today. I've never seen it as busy as it has ever been. There parking lot was full. There was a constant line from counter to door. Unfortunately, the poor kid they had expediting the orders was screwing the orders. He miss heard my order and it was a good thing I checked my order before leaving. I understand the rush they were in. But they have to take their time to do things right. Even the kitchen made mistakes and didn't do a good job at making the burgers I ordered. But I do consider that they are getting so much business and they have to expedite the orders fast. Check your orders before you leave and make sure they made the burger to how you asked for it. I still love Griff's. They need more than one person up front taking down the orders. The poor kid today seemed hard of hearing and looked confused and...