Laredo Taco Company — Restaurant in San Antonio

I wanted a country sausage and egg taco. Since both ingredients are available, figured it would be a pretty basic order. I was so wrong.

I've had numerous issues over the years at a variety of places getting restaurant employees to understand the difference between link and ground sausage. I think the confusion is usually due to the fact that the employees who choose to live here refuse to learn English, yet get jobs that require them to communicate with English-speaking customers.

Which is why I clearly explained the sausage that I wanted in my taco. I was even attempting to physically show the employee the sliced link sausage that I wanted. Keep in mind, I'm the only person in line.

A very rude female employee (I'll call her Grimace, as in Grimace from Sesame Street), rudely interrupted and told me to order at the register.

Since I was very clear verbally about the taco I wanted, Grimace and the poor guy she seemed to be training both seemed to speak and understand English and Grimace was in such a hurry to make my order, I figured that they understood what I had just said regarding my order.

Nope. Apparently Grimace heard sausage and egg and stopped listening. I was extremely clear about wanting link sausage. Discussed how I wanted to be clear about it so I get the right taco.

I get home and find ground sausage and egg. I took it back and again explained to Grimace what I wanted.

She told me that what I had ordered cost more than the taco I was charged for. Sadly, I think this moron may have even been "in charge" of the restaurant. Amazing!

Actually made me get a refund for the taco she incorrectly rang up and pay the difference. It wasn't a lot of money. That wasn't even close to the issue.

I've worked in restaurants. First of all, if you actually listen to what customers are saying, situations like this can be avoided.

Second of all, when an employee rings up the wrong order and the customer has to come back and the price difference is small, just give the customer what they ordered the first time. It was ridiculous to go through a refund and get charged for the taco I originally ordered.

I couldn't believe that Grimace was so concerned over maybe 60 cents. I politely brought up the fact that I should just be given the taco I ordered the first time. Nope. Grimace wanted that change!

Okay. Fine. I wanted my taco.

Grimace STILL didn't get it. Luckily, I watched the employee make the taco. It was just sausage, no egg. It was the link sausage though, so things were looking up.

I clearly stated numerous times that I wanted the link sausage with egg. I asked if I could get the egg on my taco. I was informed that they didn't have plain eggs.

I know that they do cuz they have breakfast plates. I asked if she could just put some of the egg and potato mix on it. She did so rather begrudgingly. I know she wanted to charge me for the egg! LOL. Unfreaking believable!

If only Grimace or her minion would have just listened, all of that could have been avoided. She could've explained that the link sausage doesn't come with egg and I could have adjusted my order somehow. Or go somewhere that allows country sausage and egg tacos Definitely wouldn't have had to drive back there.

Pay attention to what people say. It's not hard. I know. I've worked in many restaurants. Get with the...

Been to this location twice with high hopes. I frequented LTC in the RGV where there are found just about everywhere. So was anxious when I saw one in SA. I went to the SE Military one back in Feb at 930am and was told they were out of bacon for the advertised Gran tocino special. So I said it's fine I'll wait for more bacon to be made and then was told they weren't going to make anymore because they were about to put out lunch. At 930am! "Are you serious?" I replied. That was absurd. I wrote a complaint email on the LTC website to hopefully rectify this, to no avail. Against my better judgement, I drove 20 mins again to get some breakfast tacos at 9am, this time and was told, no bacon, and this was all the breakfast that was left, because they were about to put out lunch and we're shorthanded. At 9am! Ridiculous! Should fire everyone there and just have...

I wouldn't suggest eating the food at the Laredo taco factory. I ordered the 10$ barbacoa family deal. 35 min later I recieve my order halfway complete...... Pics added of the corn tortillas old, dry and cracked like the month old corn tortillas in my fridge and of the guacamole all turned black! I mean check out the whole slice all ugly already.... I got charged for condiments that they didn't have. (queso fresco and crema cilantro) When I tried getting a refund they had me wait in back of the long line again. This place has major issues with poor quality food and customer service. Manager acted like she didn't even care. So much more to post but im not going to bother, its become a...