Pizza Hut — Restaurant in San Antonio

Ordered online, 2 stuffed crust pizzas. One with regular sauce and one with the garlic parmesan sauce. No toppings. Order was placed to be picked up and pay in person. Got to the store and was told that my order was given to someone else who had the same first name. I guess they don't verify orders or check last names. Had to wait for them to remake my order. They didn't apologize or anything. I guess there was no point in ordering online for pickup since I still had to wait so I'll just remove the app then. Service was not great as they didn't even acknowledge their mistake. As if I wanted to wait even longer for pizza and ordering online was just for fun (sarcasm). Now, onto the pizzas. Stuff crust definitely doesn't taste like how it use to. Bottom crust is super thin even for a pizza with no topping. It was so thin that it wasn't even sliced through. Every slice on both pizza wasn't sliced through. Garlic parm sauce was very salty. Pizzas looked great, but that was about it. Both had thin bottom crusts. I'll just find some stuffed crust somewhere else. I hear Domino's, Papa John's, and Little Cesars now have stuffed crust. App uninstalled....Pizza Hut, you were great when I was a kid and I was a loyal stuff cruster, but I'm breaking up with you....for good....

The worse customer service ever!! I called in for a delivery, for my husband to be able to eat.. considering I always order for him and pay with my CC. Just a week before they took my order with no problem.. this time not even the manager wanted to help me out. Both managers made me get out of bed and made me stress out, after I informed them I'm having heart problems and can't drive. Made me get out of bed drive to the store so that I could pay with my card, and turn around and deliver the pizza myself! I could have had a heart attack and still allowed the workers at the store laugh at me, as if it were a joke. shay wouldn't even address me, Patricia sat there and told me that if she did take my order she would be fired. Wow! They could have told me that before hand, I buy pizza for my military family in NC and never have an issue, so sad for military family that love to send pizza to our loved ones! They will lose this military family business. But like the mangers made it clear they don't care to lose my family as a customer! Sorry but Good bye Pizza Hut!! Dominos is our new pizza place. Because i can order over the phone and have no issues if I'm not there, and pay...

NEVER AGAIN!!!!! Every time I order there is some sort of issue. Smashed pizzas, missing items, wrong order all together. The last time I ordered I kept asking to give my payment info and she said she already had it but when the driver showed up he was expecting cash then when I called to tell them the messed up my order and failed to do my debit card payment over the phone they put me on hold for 10 minutes to wait for the manager who I heard say "she's on the phone right now?" Then got hung up on. This time when I called to tell them I had a salad missing the girl actually told me that they had to see if they could send it out?! I had already paid!!! And to boot she tells me it will be an hour wait when I've already waited an hour and my order was messed up and cold by the time it got here. Enough is enough. The excuse given by the manager of "they're very young and inexperienced" is a crock! I don't care how old they are if they can't do the job they shouldn't work there.

The only decent thing from that place is the purple heart recipient Vietnam veteran who delivers...