Popeyes Louisiana Kitchen — Restaurant in San Antonio

The fried chicken recipe and flavor seem to be pretty much the same across all Popeyes locations in the San Antonio area.

When I arrived they were out of fried chicken wings, but the staff followed the procedure of asking my opinion to change to another part without extra charge, and also apologized to me very sincerely. I was very satisfied with their service attitude. But there was a big minus point when I accidentally looked inside the kitchen area, the working space was quite dirty and there were some staff who were even marinating and frying chicken with their bare hands, they did not use gloves to cook for a long time while I was there. That makes me feel self-conscious about the food.

The water area was cleaned quite well although I did remind the staff that the sweet tea was running out so they could refill it but it seemed that due to the constant flow of customers they either forgot or were too busy to refill the tea, which is understandable.

In general, I still appreciate the attitude of the staff here when communicating with customers.

If anyone likes a little quiet, I don't think this place is suitable because the number of customers coming in and out is quite frequent and it's really noisy. I don't understand why but some customers here are quite rude as they constantly rush other customers or bother me when I pay for my order.

A large number of customers here seem to have little or no English. I am from Europe and communicate mainly in German as well as English but when I try to communicate and remind other customers they seem to not understand and mostly only understand Mexican, and the staff here have been quite helpful with translating. But once again, credit to the staff here for handling the situation well so I didn't feel uncomfortable being bothered by...

Placed order, received completely wrong chicken. didn't recipe half of the sides we order and the family meal only comes with 2 sides how do you forget that? not only was the order wrong but the contact number was answered and taken off the hook as soon as I called to let then know. it a very very large woman who took the order, confirmed it, and gave us the food. also answers the phone and the number remains "busy"(off the hook) and the restaurant is still open. the chicken was clearly product that had been sitting for well over a couple of hours as it was already well beyond dry from heat lamps. I work in the industry and this is clear neglect. my product was in terrible condition and here is the the receipt with the cashier name and fake phone number as well as the"12 peice family meal" I paid $30 dollars for old chicken with no sides. I even paid for an extra large order of fries and didn't even receive it. obviously the bag looked right and I live almost 20 miles from this location and decided to take a chance and it definitely got thrown back in my face. what a shame. I'm not the type to complain as I know sometimes people have as hard day or whatever but this was just absolutely deplorable and on top of that when I tried to bring it to their attention the phone was just left off the ringer as its already an hour until...

Ok, I will have to say upfront, this was the first time in 30 years that I ate at a Popeyes. I don't remember the last time I ate there so I will not be able to compare that experience with this. First, service. The young man at the counter was courteous, quick to take our order and knowledgeable about the products. The store was clean throughout, which provided a pleasant environment to eat our food. It took about 10 minutes to get our food, an all dark, four piece mild chicken combo with red beans and rice, and a chicken strips combo with mac and cheese. The food was room temperature. The chicken in the combo was incredibly small, like quail small. Not even KFC size...smaller. It tasted just ok, no real flavor at all. The red beans and rice were slightly better taste wise, very small portion. The chicken strips looked like they had fried some quarter inch pieces of ribbon. They were one piece short of the chicken strips and promised to bring out the other piece...it never arrived. Absolutely no flavor except for the honey mustard dipping sauce. The mac and cheese was made from powdered cheese with clumps of undissolved powdered cheese throughout. The only good thing about this meal was the sodas. If this is a true representation of the Popeyes Louisiana Kitchen, I think I know why it took me 30 years to...