Sonic Drive-In — Restaurant in San Antonio

I have been a loyal customer of this Sonic for a long time and have always had good experiences. Since I work nearby, I visit almost weekly and always leave a tip on my online orders. That’s why today’s experience was so disappointing—it was by far the slowest service I’ve ever encountered.

After waiting in the drive-thru line much longer than usual, I finally reached the window, only to be ignored for another eight minutes. The employee at the window appeared frustrated, focused on the terminal as if something was wrong. Meanwhile, the cars behind me were stuck at the order speaker, causing a backup.

When he finally acknowledged me, he seemed irritated and simply asked, “Did you have a mobile or something?” I responded, “Yes, I’m Rene, here to pick up my order.” Without another word, he shut the window. A few minutes later, he reopened it and told me my order had already been picked up.

Confused, I asked, “What? That’s impossible—I’m Rene.” He repeated that someone had already taken the order. When I insisted that was not the case, his response was dismissive: “There’s nothing I can do. It’s been picked up.”

At that point, I recited my entire order to him, and he confirmed it matched what had supposedly already been taken. I asked if he could simply remake the order I had paid for, but instead, he told me to come inside.

Once inside, I reiterated that I had not received my food, yet he showed no concern and made no effort to help. When he asked for my receipt, I attempted to pull it up on my phone, but I wasn’t getting service. I then asked if they had Wi-Fi so I could access it, but he flatly said, “No,” and once again stated that there was nothing he could do.

At this point, I asked for his name, which he refused to provide. Instead, he called his manager. The employee—a Spanish-speaking man with a neck tattoo—was instructed by his manager to give me a corporate number. What I received, however, seemed more like a personal cell phone number, and no one answered. So, I called Sonic’s actual corporate office and explained the situation. Unlike the employee, they were understanding and immediately refunded my money—it hit my account within minutes.

What frustrated me most wasn’t just the mix-up, but the complete lack of customer service, empathy, or accountability. The employee had the power to resolve the situation but chose not to. His dismissive and arrogant attitude only escalated things, and he even told me outright that he didn’t care before instructing me to leave.

At the end of the day, under his watch, someone walked away with the order I paid for. Whether it was an intentional act by a carhop or someone in the drive-thru listening in and falsely claiming it, the situation was unacceptable.

I’ve spent a lot of money at this location over the years, and the staff has always been friendly and helpful—which is why I always tipped. But after this experience, neither I nor anyone from my workplace will be returning. I’ve attached my receipt as proof that I was not lying—you simply wronged the...

I absolutely HATE writing negative reviews, but something is seriously wrong here.

This is the closest Sonic to my house and was such a great place as late as last year with such friendly staff and fast service. I've been a daily customer for nearly two years for drinks.

Something big must have changed here. Staff has turned over completely, including nearly complete shift departures within a matter of days.

It's been 6 months now since I've seen the app working here (yet it continues to work just fine at the other locations) and, again, I've been there daily. It's hit or miss on whether they'll honor their happy hour prices when you tell them that the app is still down. They'll then tell you "I don't know anything about that" if you ask what's wrong with the app.

Now, it's been several months since I've not had to sit in line at the drive thru because every time you go to one of the curbside stalls, they call through and tell you they're only serving the drive thru now, even if there are people sitting in half a dozen other stalls eating.

The convenience of ordering on the app is gone. You MIGHT get the price savings, depending on who you end up talking to at the drive thru (some will honor it, some will flat out tell you "we don't do that here"), and you have to wait in line just to place the order. The whole benefit of Sonic as a convenient curbside restaurant is now completely gone from this...

Placed our order, we waited and waited. Noticed lots of am very customers folks yelling. We checked on our order system was down why they hadn't told us we don't know. They did bring us our order after we placed it again. Poor girl was shaking gave us our order free system still down couldn't charge us. We tipped her. Order wasn't right but close enough. Have been here before when system has gone down you think they'd get this fixed!

UPDATE 2.19.21 pass this place by.

Stopped at Sonic today 2/19/21 HORRIBLE, AWFUL, SERVICE!!! Pulled in to stall to place order at 12.53p.m. After 15 minutes pushed red button asking where my order was? I wad told they were running 20 minutes behind. At 25 minutes I pushed the Red button again telling them I couldn't wait any longer my lunch time was over. All I heard was "Sorry". I realize the weather has been bad all week and this was the first time lots of folks could get out. What I don't understand is I watched 8 cars go through the drive thru while I waited and never got my order. I was late getting back to work, hungry and thirsty. My coworker didn't get their lunch either. Terrible customer service! Don't use a stall if you want to get your order. In fact pass this location by its not worth the frustration. Sonic shouldn't make those waiting in stalls wait even longer so they can service...