The Flying Chancla — Restaurant in San Antonio

I recently had the chance to visit your esteemed establishment during my trip to San Antonio, and I wanted to share my feedback regarding my dining experience.

Firstly, I would like to commend the excellent service provided by the gentleman who served me during my visit. His attention to detail and friendly demeanor truly added value to my overall experience at your restaurant. However, I regret to inform you that the food itself did not live up to my expectations.

Specifically, I tried your breakfast tacos, and I must say I was disappointed. The flavor of the tacos was severely lacking, leaving me with a sense of dissatisfaction. Additionally, I found the tortilla to be thick and chewy, which further impacted the overall texture and enjoyment of the dish.

The most disappointing aspect was the machacado and egg taco. To my surprise, it did not contain machacado as advertised. Instead, it seemed to be filled with barbacoa, but was incorrectly labeled as machacado and egg. This lack of accuracy in the menu description left me extremely dissatisfied with my choice.

As a customer, I believe it is important to provide honest feedback in order to help establishments improve and maintain their standards. I understand that mistakes can happen, and I hope that my feedback will be taken constructively.

I believe that with a few adjustments, your restaurant has the potential to offer exceptional dining experiences consistently. The combination of excellent service and improvements in the quality and accuracy of the food will surely contribute to the success of your establishment.

I appreciate your attention to my feedback and hope that you will consider my comments as an opportunity for growth and improvement. Thank you for your time and I look forward to hearing from you at your earliest...

Let me preface this by saying I come from a food and service background, have patience, and am Mexican.

I would give zero stars if I could. Traveling from west Texas, decided to stop here for breakfast tacos. Ordered 6 breakfast tacos, sat and waited, it was moderately busy. Thirty minutes pass and the cashier asks me to confirm that an order was mine. I told her it was not. She asks me "what was your order?" I was not given a receipt, so I just replied back with the order I had remembered.

She then gets a call from a customer who had another pick up order, who had picked up my order, and verbatim the cashier says "oh, well I read the order back to you and I had confirmed it. So I think there was a misunderstanding on your part. I have the correct order here if you want to come and get it." Not a single apology was offered, or any customer service at all.

When I asked for a refund, the cashier had no way of looking it up on their system. I had to remember the exact amount, which is idiotic to me since there is a record for every transaction, time and date in every POS...

This place is horrible and has gone downhill fast. I went there recently and ordered 5 plates and 6 tacos for takeaway. And they only gave me three little salsas. When I asked for more the lady at the checkout said it would be 25 cents each extra. I told her I have been there 10-12 times and have never been charged for extra salsa. She would not give me more so I asked to speak to the owners. So she directed me towards the kitchen to them. I asked the owners how they could possibly think 3 salsas would be enough for all the food I ordered but was again told extra salsa would be 25 cents each. So their new strategy is to give you very little salsa and then try to extract more money from you when you ask for more. I cannot recall any other Mexican place in town that does something so stupid. So this place has lost my business forever. And the food quality has gone down too so no loss for me. My guess (and hope) is that they will not be in business...