SusieCakes - San Carlos — Restaurant in San Carlos

I have had a terrible experience with this establishment. I live in Southern California and wanted to send some cupcakes to my dear friend, & business partner in San Carlos , for his Birthday. I first spoke to the “ Susie Cakes Support Team”, apparently a third party organization. They were rude and made it very clear that I could not customize a box of cupcakes . Needless to say I called the bakery directly to see if this was true . They said NO, and that I could customize an order . Money was no issue and I just wanted a dozen cupcakes . The order was to be delivered today , Oct . 29. I was guaranteed that it would be picked up at 12:30 and delivers at 1:00. NONE of this happened . At 1:15 I had not heard from my friend , so I called the bakery directly and Angela told me that the order was still sitting at the bakery because they said that Carla didn’t write out the address correct. I had left my cell phone number , if there were ANY issues , as this delivery was a surprise. So, the1 hour and 15 minutes after the order was to be picked up and delivered .. nothing had been done . No call to me , no delivery . Angela blamed Carla and I blamed Angela for not checking the orders and deliveries for the day . She admitted that she really messed up . The entire process was a mess and the lack of care or customer service was unacceptable. I had to figure out the situation for them . As of this review , 3:12 my friend still does not have his cupcakes . I would never recommend this place for anything P.S. My friend just received the cupcakes at 3:20, and to add insult to injury, they spelled his name wrong on his cupcake . I am totally embarrassed, thanks to...

Cute shop with cakes and cupcakes, cookies too. I was a little worried it would be overly sweet, I am glad I was wrong. The texture was great, moist too. If you wanted to "reduce" the sweetness, skip the frosting. We picked up a total of 3 slices to try: coconut, carrot cake and the celebration one with confetti. The group really liked the coconut, it had a nice texture. The celebration was fun with the many colors and also a good bite. My favorite is usually always the carrot. The service was nice. Each cake came in a box in case you were going to share it. It went well with a coffee down the street. Next time I might try the 6-layer chocolate which the salesperson said was one of the popular cakes. Still a nice shop with tasty...

The red velvet cupcakes are outstanding: moist, fluffy, with cream cheese frosting that is not overly sweet. The strawberry one was also good (yellow cake base with strawberry frosting). I also tried their special edition pineapple upside-down cupcakes, but those were just so-so. The idea was good, but something needs to be tweaked in the execution because the pineapple chunks seemed soggy inside the cupcakes. I think pineapple chunks should be crisp and sweet in such cakes.

Update 6/26/2016: The seasonal strawberry lemonade cupcake is good, but I probably won't order it again. However, the seasonal strawberry...