Stuft Pizza — Restaurant in San Clemente

This place used to be five stars!!!!! Wow--it sure went downhill fast... 😱

The owner (Alina), is a terrible person.

I have been coming here for 15 years and it was my favorite pizza...

Today was a completely different experience.

Lately I've noticed that my cheese has not been completely melted and the pepperoni not cooked (not crispy)--other ingredients tasted like they were not receiving much heat from the oven either. The crust edges were perfect though! So when I order this time, I very specifically asked the cashier if she could have them cover the crust edges after its regular cooking time and then let it cook for another 5 to 10 minutes more so that it would be completely done. I even was so specific as to say about having the pepperoni "crispy". She said "yes, no problem "

I ordered the pizza over the phone and came to pick it up in 25 minutes when it would be finished. When I arrived, it was raw. She also did not explain to me that they do not have a deep dish for extra large, so I was very disappointed when I saw that it was a thin crust. This was just before 8:45 (they close at nine), and the cashier offered to remake it for me with a thick crust. Then I made the mistake of offering to take the pizza for a discounted price, since I hate to see food wasted. So she called the owner, Alina who proceeded to argue with me and also talk with the cashier for an extended period of time about the issues. So, instead of just having a simple solution with great customer service, the owner gave me the choice to take the (now cold) failed pizza and "pay full price for it or to leave". While I was on speakerphone with her there, she THREATENED TO CALL THE POLICE!!! So ridiculous.

I chose to go to Papa Johns and get a much better quality pizza.

R.I.P....

Spent over $83 via GrubHub because we aren't from the area and decided to try something close to our hotel. We got one large cheese pizza, one medium chef special pizza, and the appetizer combo.

The food was late. Nothing was hot despite making us wait. People who came in after us to eat in got pizza before us. Appetizer combo was horrible. The potato wedges were somehow both undercooked and had burnt edges. The jalapeño poppers were coated in a clumpy thick breading and tasted like frozen crap. The wings were mediocre.

The pizza was fine. Nothing to write home about.

The real kicker here was the service. When we were told the food wasn't ready yet. I said "no problem, we can wait" and the young waitress said "they said 8 minutes". 20 min later we finally get our food after getting about 10 scowls from the older woman behind the counter. She then asked if I wanted ketchup or ranch, she said "ugh, I can give you one of each but that's it" with an eye roll. Mind you, I just paid $83 for two pizzas and a small app combo. I just said "that's fine, thank you" and got a tiny cup of each. We said "thank you"...

I have never left a bad review in my life, and I always assume people deserve the benefit of the doubt. But the only thing NOT bad about this place was the food. The pizza was fine. Not extraordinarily good. Not amazing. But fine. With that being said, the service was poor. The person taking the orders barely knew how to take an order, so its not a shock that the orders mostly came back wrong. The people running the food to the tables had no idea where the food they were carrying was supposed to go. So they kept hopping from table to table to see who would take the food. And then to top it all off...... If you feel like spending $30 dollars on a medium pizza that at most other places would be half of that. Knock yourself out. But, if you dont want to feel robbed by a place with poor atmosphere, expensive drinks, and outrageously priced mediocre pizza, ...