Cali Baguette Express — Restaurant in San Diego

I love Cali Baguette normally, but the customer service at this one is so ridiculously bad that it is almost comical (except for the fact that at the time I was seething with anger). I was in such a good mood on that particular Sunday too. I decided to buy my family Cali-Baguette for lunch. First of all, after ordering two BBQ pork sandwiches and one ham and egg sandwich (total of three) and then two more thai teas. I get to the window and realize we're already cruising for a bruising because she only has two sandwiches bagged in her hand and then I cringe at the high charges for the sandwiches... apparently $10 just for two sandwiches, since I was sitting waiting wishing for the third and our drinks, she shoots me a puzzled look. Of course I ask for my third sandwich and the drinks...

She apologizes and says she mis-heard me, she says some things I can't understand, so I ask again for the ham and egg sandwich... since that is what I gathered I was missing.

So then she charges me another $5 for the ham and egg sandwiches and I mention the drinks and she goes and makes them, by this point the charges don't seem justified because I'm spending almost $20 for three sandwiches and two drinks. I'm still willing to give them a HUGE benefit of the doubt because I'm not a total jerk. I am about to drive off, but I'm really just so upset that I park and I go inside. They seriously are all staring at me now with bewilderment and the girl that helped me had the worst looking scared and confused face and while I'm trying to explain how dissatisfied I am to another employee. I can see in her eyes that she really isn't understanding and starts walking around back and forth spewing obscenities in Vietnamese. She keeps muttering that "I only charge you .75 cent extra, that not much" (yeah but in this day and age every cent counts, and what the hell are we arguing about the over charges -- how is it ok that you are overcharging any amount anyway, that's MY MONEY YOU ARE STEALING!!!!)

She offered to remake the sandwiches which at the time I didn't know where terribly wrong and of course at this point with this lady spewing obscenities I didn't want to risk them spitting in the sandwiches or whatever they do. Like I told her, I don't understand why if they make the mistakes why I HAVE TO PAY FOR IT? WTF kind of customer service is that... OH, so get this.... EVEN WORSE, I realized why I got charged so much when I got home... ALL THE SANDWICHES had ham, BBQ pork, AND eggs... Just...

3 billion people in this world cant eat pork and didnt have it labeled on first spicy soup i ordered... noticed actual beef dish i wanted on otjer menu halfway out of view

Made swap request... wasnt asked here/ to go so came with extra wasted plastics/styrofoam... still frozen beef and cold noodles -- so everything was lukewarm on freezing rainy day... tried to get more broth to warm up so actually edible, tried to charge $5 more... had to say microwave it few mintues 3rd TIME so warm enough... then beef cooked to death vs med rare but cold broth

Place is better for baguette sandwiches, turkey pesto and grilled chicken ones

Pho ca dao was busy across street so TRIED to give place shot... took half hour somehow. Should have just waited 10min with the pros... hope dont get sick from first few bites being undercooked... already feel off sitting in car after... food was mids at best after hassle and looked at like i was difficult one :::facepalm:::::

If one place line is full, and other one is empty.... there is probably...

Thủy had the nastiest attitude. I’ve been coming here for about 9 years and never left pissed off. She made me wait ten minutes at the drive through window with my newborn crying and then had the nerve to ask what I ordered. She literally chucked an ice coffee at me after I changed my mind for the size of coffee. Small is 4.31 and a Large is 8.62. Like I said I stated I’ve been coming here for 9 yrs plus and the smalls last year was 3.50 and Large 4.50, so yes I was caught off guard. I understand inflation and economic but that’s double the price of a small for 4oz more. I will be getting a small for now on but I’m scared of going on the day she works. I wish I had her schedule so I could dodge her. Honestly never seen her before til this year. She needs to go somewhere with that attitude. If she’s not the owner then hopefully he sees this. She’s gonna run his business to the ground with that energy

Actually I’m going to start going to A chau...