Chuck E. Cheese — Restaurant in San Diego

We've had unpleasant experiences at this location before but the kids love the character of Chuck E so we tried again but after today's visit we decided we will never spend another penny on this business. There were maybe 10 customers in the whole place with 5 employees (that we saw) plus a manager. Half of the games were broken with most of them scanning your card and taking your money but doing nothing then a big handful weren't giving tickets. We grabbed the manager as he came out and he said, "oh man I'll tell my game guy" then walked away. We were hoping they would resolve it or at least credit the kid's cards back but nope. After an hour and a half of waiting we asked the manager if Chuck E was coming out as the signs all over the store said that he comes out every hour on the half hour and we'd been there for 2 of those times and he hadn't come out and the manager said they were understaffed and he'd come out in another 20 mins. We decided to just cash in our tickets and leave. We waited with another family at the tickets/prize counter for 20 mins (and yes we all counted) until someone came out to help us and during this time we watched many other families come and go without getting stamped or being checked as they left. We waited a few minutes to see if they were going to check our arms but no one came and at this point we were way over waiting but as we walked through the swinging door a lady called out that she'd be out in a minute but was on the phone.. she had been on the phone the WHOLE time we were there - we just left. This establishment is a joke and an embarrassment to the good memory that used to be Chuck E Cheese. We spent $50 on game points and left with a few tootsie rolls (mostly thanks to the machines not working and then the others not giving tickets). We will take our money and head to Dave and Busters next time. They may not have a mascot but their machines work and when there's a glitch they have amazing customer service. It's sad because this business could be GREAT - there is so much potential with the concept! Parents pay a lot of money for things their kids like to do, especially in this area, but after today's visit I see why it's a dying company and we definitely will no longer be...

Went to this location because my daughter’s PTA was holding an event. Surprisingly it was not packed. We purchased a game card and started looking through the arcade. We soon realized many games had issues:

The skee ball had no balls in some, a few on others and others were full. Two ball drop games had no balls and we wasted about 5 credits trying to figure that out. The carnival-like game when you throw a ball and knock down figurines did not operate. The game where you press a button and feed the big dog face with balls did not operate.

As we walked around it just became disappointing that some many games had issues and we were not satisfied. I went to the from counter and explained this to Ava Jacobs (the manager). I explained all the issues we experienced and she only offered to recredit our game card. Why would I want credits when multiple games you have are inoperable?? She even told me the big dog face came was broken and they were waiting to replace it. Then why is it plugged in??

She would not issue a refund of $32. I told her a refund is the best option because I never plan to visit this location again. I told her to take the game card and the etickets because we do not want them, but she still refused.

My voice did increase because of how frustrating it was because she would not understand how dissatisfied we were and she told me to stop yelling… I said “I am not yelling, if I was you would know”. Then snatched my game card from my hand so she could prove her point that we played other games.

Ava Jacobs, the manager, you just lost customers due to your lack of customer service and understanding. Find...

I have been going to this location for years!!! Years I tell you!!! Now I take my little beautiful girl Ava. We always celebrate her birthday here because she believe in her heart that chuck is her best friend 🧡. But there's another reason we only go to this location and that person we love going to see is...Vicky!!!! She's the store manager there. She's really great at what she does! Look at her, dealing little monsters days in and days out!!! How? I wouldn't be able to keep that smile everyday like how she does it. Maybe it's because she's has a beautiful heart. Even after installing the pacemaker, she's still doing what she loves. But we just found out some really upsetting news. They're not treating her very kindly as she treats everyone else. She gave them a quarter of her life to this company. A store manager that barely gets 45k gross annually. She's planning to leave very soon. Honestly I don't blame her. I'm also a GM with a new and way smaller company getting 60k gross annually. We know it won't be the same without her. If the higher up read this, please give her what she deserves, a real living wage with a company that she has given 20 Years + of her life. She's really happy to be there. But treat her with the love and respect she's been giving us and many other families that comes to see chuck and Vicky 🙏 🙏 🙏 thank you

P.S. WE COME HERE EVERY WEEK. I SPEND HUNDREDS EVERY WEEK. I DON'T THINK WE'LL VISIT AS MUCH WITHOUT...