El Pollo Loco — Restaurant in San Fernando

This is the third and final time I will be going to any of your restaurants. I understand extended wait times to get fresh food, but to have an extended wait only to get a rude inpatient manager with colored hair who can't even get the order correct for over priced food is un acceptable. The problem is that this was not the only issue. Next issue they are charging more money than the menu states. Once you finally get to the window you get the wrong order with no napkins, utensils missing the soda's and missing the extra dressing that was over paid for. Now to the icing on the cake. The food is old, cold, portions size for a baby, the tostada shell for the salad is half missing the chicken is dark pretty much like biting into a brick. The double tostada is identical to the regular yet paid for it. This is now the third time this had happened. The time before I watched the same bag of food go in and our of other customers cars as the order was not theirs. Once it got to me I also gave it back as it was not mine either. I watched ad that same bag of food go to the car behind me. How do you mess up so bad! And how can you re- serve that! You have lost me as a long time customer. Complete failure...

I ordered my food and I sat down to eat. The cherry Coke which was not labeled out of order tasted disgusting and almost ruined my appetite. I couldnt Get up to get another drink because it was a fly in the restaurant and I didn’t want it to land on my food. I finished my food, well most of it anyway. Then went back to the machine to find out that the Coke, cherry Coke, Dr Pepper, and the sprite tasted nasty. I went up to the cashier and asked for the manager. After about 10 minutes she finally came around she was assisting the kitchen it seems. Made me wait as she “fixed” the machine. told me the Cherry Coke was out but that the other one should be good. They still taste nasty, I asked for my money back for the drink and the other cashier insisted that I tried the drive-throughs soda. Tasted the same. At this point, 20 minutes of my time lost here, I left unhappy. One of my favorite things about the store, was that I enjoyed that the cherry Coke actually tasted good. I’m probably not gonna be back...

Every time I come to this location I have an issue with my order. Unless I physically pull everything out of the bag and inspect it one-by-one, there is always an issue. And then when I bring it up to any employee, I just get attitude in return. I didn’t have time to check today, I took the employees word that my order was complete, it was not. I am missing over half my order. I don’t have time to go back, I am offered nothing in recompense for the mistake. I understand mistakes happen, but this is a REGULAR occurrence here.

EDIT: I submitted the contact us, what do I get?

"Please accept our apology for your overall experience at this restaurant location."

How does that help makeup for the money I lost for food I didn't get?

I honestly hate trashing places with poor reviews because I generally only try to give positive reviews, but damn that's a slap...