Arsicault Bakery — Restaurant in San Francisco

I am writing to express my deep disappointment and frustration with the recent experience I had at this bakery. After reading positive reviews on Yelp, I decided to purchase a significant quantity of pastries for a brunch event that was scheduled to take place within a 16-hour of my purchase in the next day. I took great care to store the pastries at room temperature and followed what I believed to be the best practices to maintain their freshness.

Imagine my shock when I opened the package to find that all of the pastries had become excessively oily and soggy, rendering them completely inedible for our brunch. This unexpected outcome was highly disappointing.

Subsequently, I promptly contacted your bakery to report the issue and express my dissatisfaction. However, I was met with an astonishing lack of concern from your manger. Not only did they fail to acknowledge the severity of the situation, but they also made absolutely no effort to rectify the problem or offer any form of compensation. I was astounded by their lack of professionalism, refusal to even extend a five-dollar gift card as a gesture of goodwill, considering the significant amount I had spent on my purchase.

This complete disregard for customer satisfaction and failure to address a legitimate concern is not only unacceptable but also reflects poorly on this bakery. As a customer, I expect businesses to take responsibility for their negative feedbacks and go above and beyond to rectify them in order to maintain a positive reputation.

I will not hesitate to share my dissatisfaction with others, both through online platforms and personal recommendations, to ensure they are aware of the lack of responsiveness and disregard for customer satisfaction exhibited by this bakery.

Pastries should not be good only for a few hrs, no matter how tasty they can be.

• Such a professional respond,...

Read this review .Being a local I can say anna is right and the fact that a business responds incredibly unprofessionally to a customer's accurate review of safety concerns while waiting in line to make a purchase at said business is reprehensible. If you don't like your customers leaving negative reviews then relocate or get security.the cops are only there at night when your business is closed.the fact that you think you can demand someone censor an honest and respectful review is deplorable.anna didn't have to be nice and compliment your food.she could've just reviewed the punch in the face,and said that your location wasn't worth the risk and left it at that.that's what I would've done,but no she just told people to be careful and praised your food.you should be ashamed of your self for being so ungrateful,entitled,and rude.i don't even know that person however I just felt compelled to defend their right to simple civility and at least a speck of appreciation for their business not to mention the humility in the review.based on your attitude I guarantee your business doesn't have long if patronizing your business is potential risk and anyone who speaks of it will be told of you don't like it go somewhere else.i have news for you people will go somewhere else and they'll take your potential profit with them.i tell you this much l'm one of them.its not worth the worth risk anymore and there are and abundance of better pastry and coffee shops in this city that are located in way safer areas where you don't have to worry about having to see fentanyl addicts slumped over with their pants around their knees while your trying to sit and enjoy your overpriced pastry . I will not spend my hard earned money with a business that shows unwarranted aggression to a customer who was a victim of assault in their...

Arsicault Bakery had been on my partner’s list for a while, so we finally made the trip—and I’m really glad we did. This place definitely lives up to the buzz. It’s a cozy little bakery, and the moment you walk in, the smell of fresh, buttery pastries is incredible. The staff was super friendly and helpful, and when we asked for recommendations, they told us their number-one picks: the ham and cheese croissant for savory, and the almond croissant for sweet. Naturally, we had to try both—and then some.

I went for the ham and cheese croissant, and it was delicious. The outside was perfectly flaky and crisp, with that golden, buttery texture you hope for in a good croissant. It took a couple bites to reach the ham and cheese filling, but once I got there, it all came together really nicely. The cheese was melty and flavorful, and the ham had a great savory bite that balanced the richness of the pastry.

We also picked up the almond croissant, which I haven’t tried yet—but it looks amazing and I’m definitely saving it for a moment when I can really savor it. My partner got the almond and blackberry croissant, and he loved it. It had just the right amount of sweetness—not too sugary, but still rich and satisfying. He also got a bacon scone, which we haven’t tried yet, but it smells incredible and looks like it’ll be another winner.

All in all, Arsicault is a spot that clearly takes their pastry game seriously. You can taste the quality and attention to detail in every bite. We’ll definitely be coming back to try more of the menu—there’s still so much left to explore. If you’re into classic French-style pastries done really, really well, Arsicault is...