Bangkok House Thai Noodles — Restaurant in San Francisco

My sister and I stopped to grab some Thai food to go - thought we would give this place a try after seeing some of the photos & reviews.

When we got home, we opened two dishes and chopsticks only to find bugs. All I know is that we opened the chopsticks and the food at the same time we saw the bugs crawling around. Not sure in what order the bugs appeared but suffice to say it came from the restaurant.

We called this restaurant immediately, spoke with a woman on the phone. Initially, they refused to do anything about it because they believed it was found in the chopsticks not in the food and wasn’t their responsibility. (Which they gave us both the food and chopsticks, also that’s pretty gross health standards in my opinion) I told them we found bugs both in the dishes and chopsticks, the woman on the phone didn’t believe me. She refused to issue a refund and only offered to re-make the food if we came down there to show them the bugs in the food because she said her boss won’t let her do anything without proof. They were emphasizing that we need to provide proof.

I live nearby so we came back prepared with the bug filled food, only to be met with a rude and aggressive waitress. I felt like she was rushing to get us out as soon as we entered, she had the re-made food ready and told us to take the food and said, “Yea sorry just tell me what the problem is”. Um, ok.

We showed her the first dish that had a dead bug (that we killed) in it, she picked it up with her hand and laughed. She said “that’s not a bug that’s just the dish”. So then we showed her the second dish and then the chopsticks - there were still live bugs moving in the food and in the chopsticks. Then she said, “Oh, okay then yea.” She offered no apology, just kind of shrugged. At that point, my sister doesn’t want to eat the re-made food - neither did I. We asked for a refund, the waitress said they can’t do that because it’s a long process to get the credit card transaction reversed. We ask for a cash refund she said she can’t do that either.

In the end, they only offered to remake one dish and give us three drinks to cover the second dish. Whatever, we end up taking it. We can drink the drinks and just donate the food to someone on the street.

I wouldn’t recommend this place to anyone, in fact take this as a warning - do...

Pad Thai was very good! I spent time in Thailand and no Pad Thai has compared. Today was close if not better in my opinion. I took the train home and it took over 40 minutes. I arrived home and the noodles were still warm/hot and not clumped together. I was impressed how the flavor was consistent even though there was variety in ingredients. The crunchy vegetables (spring beans?) at the end were a welcome crunch. Iced Thai coffee was delicious. I would recommend it and I plan on going back. Kind front counter and happy humble atmosphere 5 star.

Thank you for...

Stopped by here for dinner after work for a pad thai craving. It was empty on a Friday night, but a lot of take out orders were placed. Inside was clean and spacious with a good amount of tables. We ordered the thai fish cakes, green curry w pork, pad thai w chicken, and eggplant w tofu. The food came out quickly. The food was cooked perfectly. Everything was delicious with generous portion sizes. Loved the variety of items in the green curry. We never tried thai fish cakes but they were a great appetizer, especially with the sauce. Can’t wait to...