Hotel Caza Fisherman’s Wharf — Restaurant in San Francisco

Pet friendly? We travel with our dog everywhere we go and have NEVER had an issue with him. He is a small chihuahua/pug mix. He is potty trained, not destructive, and only barks when he feels threatened or triggered. Each night we had plans without the dog, whereas the rest of the day was with the dog, out and about. On the second night of our stay, I received a phone call from Paul at 5:30pm. Paul is one of the managers at Hotel Caza. 1) I didn’t recognize the number and 2) I wasn’t able to answer the phone at that moment. We had just left the hotel in a rush to get to our Alcatraz tour. We had ran into Paul in our hallway on the way out. Our dog doesn’t usually bark when we leave, but every once in a while he will. This time, off all the times, he was barking as we left. We weren’t concerned, as he usually stops soon after. Around 7:30pm (2 hours later) I received a phone call, while on our tour, from a San Francisco phone number. Naturally, I immediately panic thinking something might be wrong with my dog. As I begin to read the transcription of the voicemail, my phone rings again. This time I answer to a very panicked and angry Paul. When Paul spoke, he sounded enraged, out of breath, voice raised to almost a yell. He stated something to the effect that he was trying to get a hold of me for hours. The hotel has had multiple complaints regarding my dog barking, as it was a disturbance to the other guest. He demanded that I return immediately, or the police would be called to have the dog removed. I let Paul know that the police cannot remove the dog from the property, but they can call animal control to do so. Regardless, there is no crime being committed here. At this point, I’ve been scolded, given demands, and threatened all over a dog barking. Let’s not forget that I am also a guest at the hotel and should not be spoken to in this manner unless others lives are at risk or hotel policies are being broken in a criminal manner. I asked him to please stop being rude and speaking to me that way. I reminded him that I myself am still a guest at the hotel. I asked him to take it down a notch as I have been in management and would NEVER speak to a guest this way. Very quickly, Paul’s tone of voice soften dramatically, he said yes ma’am and apologized for his frustration. He asked for an ETA and I again had to remind him that I was on Alcatraz island and would get on the soonest boat ride back to deal with my dog. He asked if there was a leash in the room, so that he could grab the dog. 1) Where would the dog be taken in the meantime? 2) Why would I trust an enraged man to get remove my dog from my room? We still had 45 minutes until the next boat ride back, but our tour was cut short being that my anxiety was now up and I was worried about my dog, the disturbance it was causing to the other guests, and what the cause of the barking was. Upon arriving back to the hotel, my husband went to get our dog and I followed up with Paul at the front desk. Naturally, I had questions regarding the situation. Paul answered my questions, but not without consistently stating he didn’t want to speak about the semantics. I asked him why there was a 2 hour gap between phone calls if there had been so many complaints. He stated that I ignored his phone calls and mentioned that he also text me, which I do not have record of. Paul didn’t believe me and continued on speaking condescendingly, but in a calmer manner than before.I asked if there was anything in their Pet Friendly policy that addresses noise or barking. He said he didn’t know. When letting him know that it was not my dogs typical behavior, he found it appropriate to blame it on Friday the 13th. He laughed alone as if he was proud of his comment as I waited for him to collect himself. He stated he checked multiple times for barking coming from my room. AND there is my answer, my dog was being somewhat provoked by being consistently checked on. Not to mention, I don’t know if any of the neighbors knocked on the wall as an attempt to stop...

Great location and I'd definitely stay here again. The kids LOVED the hotel. It was close to everything including tours, the wharf, restaurants, etc. I liked it so much I wish this was a national chain.

There was a security guard in the lobby at all times. The neighborhood wasn't bad and didn't seem like there were problems but the added touch was nice. The elevators require your room key to go anywhere which is nice. I didn't use the pool but the kids did once and had a great time. They preferred the game room amenities which were superb. Its really a nice touch to a hotel and I wish more places had such nice activities.

We checked in at 1:30am the front desk staff was awesome. Very friendly and helpful. We also checked out at 2am again great staff and friendly. My only worry about the process was getting a text between flights hours later asking if I wanted to check out when we had already done so. No issues with the bill or anything that I noticed.

I'm glad the hotel didn't have free breakfast because it gave me a chance to try some great food nearby that I wouldn't have if free breakfast was included. The cafe onsite is expensive so if you need something I'd buy it a store nearby or grab a to go breakfast across the street.

Also, to note the ice machine only worked on floor 5. So if we wanted ice/water we either had to go to lobby in the morning or upstairs at all other times. I did see someone working on the machine on floor 2 during our stay but it never worked.

Four minor things made my wonderful experience less then perfect. One of them would have me selecting a different hotel if I was traveling alone or with all adults. If traveling with kids again to the area I'd chose Caza in a heartbeat without a doubt.

1.The air conditioning is right next to one of the beds with no way to keep the air on without it blowing on you while you sleep. If I had known where a home depot or lowes was I would of went and purchased a vent deflector/divertor. They are usually under $2 and would make the room much more comfortable for sleeping. The shower curtain in my room was slightly dirty when we first went to shower and I had to request it be changed. I had to ask for extra towels and wash clothes daily since it was 3 of us in the room despite them removing multiple towels and wash clothes and 3 people were registered for the room. I loved the property amentias which is why I chose Caza and the location. If I was not traveling with children I may have picked another nearby hotel because others I saw had room frigs. Caza was selected over having a free in-room frig because I had kids with me so the games and pool were important. I'd say add in room frigs for free.

Noise is an issue with the hotel room. If you want quiet ask for an inside room that does not face any streets. I was on the 2nd floor and facing another hotel we heard cars driving by, people talking in regular voices, etc. Its an older but well refurbished hotel so not sure what they can do about the noise but its something to be aware of if you are sensitive to noise when sleeping. I can sleep through most anything once sleep and so can the kids so we were...

I really wanted to enjoy Hotel Caza, but there were some critical issues that made the experience not as lovely as we were expecting.

Pros: +Think the service especially at the front desk was strong and friendly. Appreciated the quick service to help and the nice one sheet on all the amenities. +Also appreciated their big lobby which included an espresso + cocktail bar; lots of different games (pool table to an arcade machine, etc.) and lots of seating which was neat. The gym wasn't too bad (lots of cardio machines; two benches + some weights and an all in one trainer machine. They also have a swimming pool that we didn't use but was apparently open all year long. +The room that we got was a king size room and a corner room. It was pretty big and the bed itself was good along with a desk. The heat in the water came by pretty quickly as well. +One last pro is that it is pretty close to Fisherman's Wharf and easy to walk around // near some good cafes and restaurants.

Cons: -We were in Room 361 which ended up being a pretty big issue. As described above, the room itself was pretty big/spacious. However, what we weren't informed of ahead of time was that this side of the hotel was prone to a lot of noise, especially from the Reverb Club across the street. We ended up hearing loud bass that shook the room all night until the club closed around 2AM. We also were able to hear any major noise outside this area which included loud motorcycles to the trash pickup along with the wind rattling the window. I would say if you on the side that is facing the club, ask to be moved elsewhere as soon as possible if there is room or wait for a room. -One other issue we encountered was having housekeeping accessing our room without letting us know in advance and ignoring the do not disturb signage. What seemed to have happened was another guest accidentally used our room number to ask for bedsheets/blankets/towels for a sofa bed. However, our room didn't have a sofa bed. Also, we had brought our emotional support dog with us who luckily wasn't in the room. We called the hotel management afterwards to let them know that this wasn't okay and the management promised it wouldn't happen again. -Some other minor issues included the water pressure in the shower which was a bit lacking, a pretty small bathroom area overall, and the continental breakfast being a bit bare bones. (The breakfast included a juice, coffee/tea, pastry, fruit, and yogurt for $16. However, the coffee/tea comes complimentary with the hotel and the yogurt/juice/pastry/fruit choices are really limited.) I also wish that when we got the early access to the hotel (which cost $80), they would have told us that this would include an extra tax on the $80 (which ended up more...