Matching Half — Restaurant in San Francisco

It was a horrible experience. I needed to get some work done and had to make a phone call to resolve some issues. I was stuck on hold forever. I had already eat my food. and I wanted to order an additional drink without losing my place on hold on the phone.. There was no one in line at the cafe. Staff wasn't busy at all. The barista intentionally ignored me until I had to call over to him for him to move 2 feet towards the register.

I was already getting treated like crap having been on hold (phone) over 30 minutes and didn't know how much longer it would be .. then the barista was rude too. I explained to him that I am on hold and if I hang up I will lose my place and have to callback and start over. I didnt want to waste the time. He said that he has trouble with people on the phone. He never smiled. Never made eye contact and generally treated me like I was not human. I also happen to be a black woman. Not sure if that matters but I was the only black woman I saw for the several hours I was there. I ordered food and drink and made sure that I didnt just take up space without paying for it. Still I was treated poor enough that I would not go out of my way to return to this place.

Additionally they saw me struggling to get water from their mostly empty water container. Instead of helping or topping it up, they did nothing... just watched.

Another point.. I was seated near an outlet and stuck between 2 people on either end of the table. To get out, I would have to ask them to move. When neither had the wifi password and my food was brought to my table I asked for the wifi password and network. The white man claimed he did not know and acted irritated that I didnt want to disturb the other patrons by asking them to move. **Perhaps if the staff put the wifi password on the table once a day this entire situation could be avoided for people who need to sit in the dreaded middle seats.

Microaggressions from staff members who I am sure dont make in a day what I make in an hour is infuriating. Kindness doesn't cost a thing. All this while I am paying for service from people who act like they dont appreciate me existing there.. Again, kindess and creating a welcoming atmosphere costs NOTHING. There is no excuse for the lack of it. I...

I've never been to this place for food, but this is my second time during their "Close Up Comedy" night. Yes, there is a secret event that you can easily find online now that you know :) Usually what happens is - There will be a line up of about six or seven comedians (usual beginners and amateurs) with various degrees of comic success - However, that doesn't really matter. For the price of ~$10 you can have a fun night with your friends, enjoying the vibe, decor, the laughs, and the people and it's totally worth it. There are beers and wine that you can buy, candies on the tables and a really great time. The event gains some traction and sales out...

I tried to get coffee here because it looks like they make a decent flat white (from what I can tell from the pictures). Went in on a quiet Thursday morning, smiled at the two people behind the counter but was completely ignored. I stood there for another what felt like 10min (probably more like 2 or 3 minutes) without anyone looking at me, let alone saying hello or asking what I’d like order. They just went about doing what they were doing which was cleaning the coffee machine and restocking. I left and had a coffee at Automat, just across the street. I saw a few others have complained about the slow and unfriendly service here. Sadly, I...