Studio Aurora — Restaurant in San Francisco

Unfortunately, I had a very disappointing experience here and feel compelled to share it to help future customers set expectations.

The service was careless from the start — my friend’s order was mistakenly served to me. When I pointed it out, the cashier didn’t acknowledge the mix-up or even offer a simple apology. He just stayed at the counter, as if nothing happened.

Our table was near the counter, and he clearly overheard us talking about the situation. Instead of addressing it professionally, he came over and asked, “Do you have any problem?” in a confrontational tone. My dog, who has never barked at a person before, began barking at him — clearly sensing the tension. I stepped outside to calm my dog and returned to quietly finish my meal, but he continued to argue with the rest of my group inside.

There were several other dogs present, but he singled mine out and told me to take my dog outside — despite the fact that it was his behavior that had escalated the situation.

I had initially decided to let the order mix-up go without complaint, but the way this guy handled it — with zero accountability, no customer service, and an unnecessarily rude attitude — completely ruined the experience.

I won’t be returning, and I don’t recommend this place to anyone expecting “service” or a...

My husband is the most respectful and supportive customer, and I have personally seen him handle a lot of stressful situations with patience and leeway when it comes to small businesses. Thus, imagine my surprise when he gets into a confrontation at this establishment due to the disrespectful and aggressive customer service experienced here. I am very disappointed with the staff, their hostility, and lack of accountability. It is okay to have a bad day and make mistakes, but please do not take it out on your customers who were not even looking for anything except an acknowledgment or apology. Please stay away if you do not want your day to be suddenly, unexpectedly ruined by a needless escalation and retaliation of simple customer feedback of a...

I stopped by Studio Aurora during the day and the vibes were spot on. The space has soaring ceilings, walls filled with art, and music perfectly curated through a well-placed sound system. The paninis are killer, the coffee brew is excellent (don’t sleep on it!), and everything feels thoughtfully put together.

The staff are friendly, passionate, and down-to-earth, which really adds to the atmosphere. I can’t wait to come back in the evening when they livestream a radio + music show—it sounds like such a unique experience.

This place is a gem for the neighborhood. It’s perfect for hanging out, grabbing a bite, or even bringing a date. Studio Aurora is definitely going to be one of my...