Vanida Thai Kitchen — Restaurant in San Francisco

Oh geez..firrs off..just beware of the food you get when you ordered take out. I hate to be giving bad review. But they made me to. I ordered 4 items for take outs; fish cake, green bean tofu, crispy basil tofu and rice for pickup. When I got home; first thing I opened was rice. Sorry, but being Asian myself and eat and cook rice my whole life; I know when rice isn’t fresh. It was rotten rice. I opened the box of rice and first thing I smelled was the smell of old rice that’s been in rice cooker for a week! Yikes! Not just that, the rice was watery. That explained why I can tell right away the rice was bad. I called and told them that they gave me old rice. They offered replacement (thanks), so I had to drive over to get a replacement. When I got there, the nice guy who took the order told the lady in the kitchen about the rice, and I could hear her laughing!! Seriously?!? She’s laughing!? Seems like they deliberately gave me rotten soggy, rotten, smelly rice! Wow! I was speechless! So much for trying to be kind and gave $5 tips for take out food I picked up myself. Never again!! Wow..just wow! Now, not sure if I want to eat them at all and report them to the health department. Lost appetite for having to go through the whole ordeal. Just sad; this would be my last giving them business. I work at the hospital, and being given rotten rice for my take out lunch was just horrible. Sadly I had to file a report about this incident to CDPH to help prevent the same thing happening to future paying customers. I’ve been living in the neighborhood for 19 years; this restaurant used to be good. Not anymore with...

I ordered the appetizer Mee Krob which is described on the menu as crispy sweet needles with grilled shrimp and bean sprouts. When I got it home 5 minutes later and opened container it was a sticky mess of brown "something"s that couldn't be easily separated AND there were only 2 shriveled "grilled shrimp". When I called to complain I was told by the man that answered "that's the way it's supposed to be. The noodles are the main part of the dish." When I pointed out that all the other appetizers with the shrimp, which are the same price, which he confirmed, "yes there are many more in the other appetizers" he made no effort to try and make things right. He just said, "that's it". I would have expected that a restaurant that wants to maintain customers and build a good reputation would have at least offered a free side of sticky rice the next time I came in. I'm not going back. There's too many other good Thai restaurants in this area. Vanida, learn how to treat your customers. You blew it! OH, and I think you should add to the description of this dish, 2 over cooked...

Live half block away from Vanida Thai. I used to frequently order from them and pick up the food as I walk my dog. However, not sure if there is an ownership change or they hired new employees, the food have not been as good and the service is not as friendly as before. Like i said earlier, i generally would pick up the food as i walk my dog. When i pick up the food, I generally would stand by the entrance and let the know I am pick up the food. The waitress would just ask if I am picking up and then dump the food by the table or counter and walk away without saying thank you or hand over the food to me directly. I generally would not care as much, but the way how the employee acted, it feel like i am a hassle for them.

Since the first time happened, i stopped going there for a while and instead i would drive to Sri Thai or King of Thai for my Thai food cravings. However, i decided to give them a try again tonight, and same thing happened.

I think this will be my last time visit them and it unfortunate cause I used to actually...