3CAT Handcrafted Beverage (三喵） — Restaurant in San Gabriel

Drinks are decent if you are willing to wait over an hour for your drink. If you want to pester the staff to make your drink in a timely manner and are okay with being skipped by order 10+ ahead of you due to some insane system of making 6x+ of the same drink type at once then this is your spot. Staff also did not take concerns seriously and just laughed it off.

Came on a Saturday, ordered our drinks and with about 25 orders ahead of us, waited over an hour for our drinks. That might sound unreasonable to be upset about but the truth is, the system in the back was not efficient.

There were over 5 employees dealing with drinks, but only two were really fulfilling orders.

They had 1 employee calling out orders who at some point gave up and people had to constantly go up to ask on the status which slowed things down.

They had 1 employee whose job it was to take the orders and put them on cups and start prepping some of the add-ons.

1 employee's entire purpose was to squirt the cream into cups.

Only 2 employees were pouring tea, mixing drinks, and blending.

Here's why the system did not work. Instead of organizing drinks by number, they organized by type. So employee were making 4-6x of the same drink at once. This caused a few issues. One, they were making drinks for orders almost more than ten number in advance. Two, the drinks that were done, were not organized numerically very well and things got jumbled up. Three, you had people prepping drinks so far in advance there was a pile-up on the tables.

Instead, the person squirting cream should've stopped and helped blend or make drinks. Drinks should be order and grouped by number, not just by type. Sure, prepare a few drinks of the same type in advance but you should be getting orders out in numerical order. The fact they were doing bulk drinks is while they had over 50 drinks piled on their tables without any sense of order.

They also frequently lost track of people's drinks, numbers, and what they were working on.

Whoever is training the staff needs to rethink their system and figure it out. Again, on paper, doing bulks of the same drinks sounds sensible. It does, to an extent, but your team has to be flexible and know when to stop squirting cream in drinks that are just going to be sitting there for over 30 minutes and instead start helping fulfill orders or organizing things sensibly.

The wait was unnecessary and the lack of communication/notice from staff was even more horrendous.

Also, I'm not against a fun working environment, especially since that's sometimes all that's keeping you going in a high-volume drink place like this but maybe don't stop every couple of minutes to make a joke and laugh when there's over 50...

I recently had an experience at this milk tea store that I feel I must share. While I want to make clear that the quality of the drink I ordered was undoubtedly excellent, I was extremely disappointed with the service and overall experience. However, I ended up waiting almost 40 minutes. Waiting for 40 minutes for a milk tea, no matter how good it may taste, was an ordeal I wasn't prepared for, and I think it’s reasonable to expect accurate time estimates for order readiness.

I would like to acknowledge that the milk tea, when I finally received it, was quite good. The flavor and consistency were spot on, and I was happy with the product itself. However, this does not fully compensate for the long, unexpected waiting period that soured the overall experience.

I would urge the management to work on their time management and communication skills. Providing customers with more accurate waiting times, or at least updating them if there are delays, is crucial to ensure a positive customer experience. It's about respect for the customer's time as much as it's about serving a...

sugar level not consistent among visits, long wait time, bathroom locked me inside, staff attitude.

This place is getting worse and worse over the past year. I usually go back for the same drink with the same sugar level, but the sweetness would surprise me every time.

The wait time has been getting long. There have been so many times I had to wait 30 minutes for 2 drinks when it wasn't even crowded inside because their staff kept making take-out orders. But by the time I left, the full counter of take-out orders was still sitting there, just melting. What's the point.

There's also once I got locked in the bathroom, the staff blamed me for using the wrong lock on the door. He also told me to stop turning the nob but couldn't figure out how to help me. When he stepped away, I found a way to unlock the door and let myself out, he saw me getting out as he came back, he then just walked away and didn't even apologize.

You guys should fix the lock on the door and your attitude. wth.

The Pasadena location is...