Castañeda's Mexican Food — Restaurant in San Jacinto

If the gross food and ridiculous long wait wasn't enough to deserve one star, the horrible customer service and my brand new car covered in guacamole sure is. After finally receiving our order for three people stuffed into one tiny bag, the side of guacamole slid off the top and into my lap, spilling all over the center console, cup holders, shotgun rider and unfortunately in between the seats. While I am normally very understanding, by the time I looked up to ask for napkins to clean up the mess, the staff member was gone. No "goodbye", "thank you", or "have a nice night". I waited about ten seconds before giving a quick beep of my horn to gain someone's attention. After another 20 second, I laid on my horn becoming more furious. After a good 50 seconds finally the staff member peaks his head around the corner. I explain as calmly as I possibly could that I needed a good hand full of napkins and possibly more guacamole for my friend in the back. Granted he gets one star for bringing TWO guacamole sides and a great set of napkins. I might have over looked this whole scenario if his final words were not "it shouldn't have opened." In a very condescending tone. I would have taken pictures if I wasn't concerned with the guacamole staining my very very light colored seats. After 20 minutes of trying to clean guacamole from in between the one inch gap of my seats, I gave up. The seats cleaned up okay, we'll see how it dries. And luckily the carpet is black. Hopefully my car doesn't reek of avocado for long. If the staff didn't act like they hated their life and like they didn't have something better to do at two in the morning, it all could have been avoided. I'll be contacting a manager/owner in the morning. We'll see how the situation is...

CHEAP CHILAQUILES! I'm so shocked that I got a chilaquiles plate for under $12 dollars! When do you ever see that?!

The food scratched my Mexican breakfast itch, however the presentation and taste was a bit lazy. My overeasy eggs looked borderline burnt and my chilaquiles were a bit too dry. The meal was very spicy, I guess that's why they advertised this. It wasn't bad, just a bit disappointing. I also purchased pepino water (aka cucumber water) and it was so refreshing for the end of summer.

The service is decent, the lady who was at the register brought my food out to me and the other guests. She also helped a disabled customer which was very sweet. However, she seemed a bit moody like she didn't want to be there. I hope she's okay.

As for the ambiance, it was quiet and everyone was enjoying their meal in peace. They had the TV playing the news which was informative lol.

I was bothered by the bathroom situation, you literally have to insert a quarter to use it! Who carries change anymore? Also, why does this place make people pay to do their business? No thanks.

Castaneda's is still my go-to for late night meals as it's a 24 hour spot and some of the food is actually quite yummy (Carne Asada Fries), however the Mexican breakfast items...

My husband & I ordered a doordash order from here tonight and we (spent over 25 dollars) ordered 2 horchatas, taquitos, a carne asada taco & a side of beans and cheese. When we received the order we quickly realized there was no drinks and asked the driver if they gave him any drinks and he said no. Then as we opened up the food we saw we didn’t get the beans & cheese we ordered and saw there was some other Burrito. We called the store in hopes of maybe getting our money back for the things we paid for and didn’t receive & at first the women on the phone had no idea what we were taking about and she told us hold on. So we waited on the phone for about 5 minutes before she came back and suddenly remembered having everything right and giving the drinks to the driver. I asked to speak to a manager and the women said okay then just left us on the phone for 20 minutes saying nothing then just hung up on us. Nobody picked up and talked to us to try and resolve the issue they just weren’t very concerned. Before this incident I was such a big fan of castenadas never had a problem but this was just terrible customer service. I will not be spending my money at a place that does not care about customer...