Baskin-Robbins — Restaurant in San Jose

Came in at 9:02 the hours on Google say open until 10pm.ok so I see the open sign is still on and while im done parking getting my facemask on I see there is a Asian couple inside still ordering ice cream and being helped out, so I say cool there still open and I walk inside and am immediately told they are closed even though they are still helping out the Asian couple (I wonder if they got free ice cream since yhey are closed how will the customer pay?).

So I leave even though all I wanted were 18 prepackaged quarts or whatever they had in the refrigerator available since I wanted to see what flavors they had ready of because I was going to place a big order for my child's birthday and we wanted her to see which flavor she likes better to order that flavor for around 300 people and maybe 3 or 4 ice cream cakes, but I instead went to a different location becayse of their unhelpful and terrible staff they lost an easy 1000 dollars in ice cream and 15...

Just FYI, you can do a minimal custom ice cream cake order here and doesn't need to be per the website or book. Just bring some inspiration photos, prints and ask the ladies there. Again don't have high expectations and keep in mind that it can be a minimal customization in colors, added florals, dots, trimmings, No 3D designs or sorts. My ice cream cake came out fine. I only wish they call me ahead of time if they were missing the writing color. And was told they forgot to ask for color needed for the writing, and I told them only at time of pickup becauseit was asked. And at time of pick up, only the "inexperienced" lady was available there and did the writing. It was horrible. Again if they were missing that info, just call me? They had me paid and gave my number too ahead of time. Again no big deal, I was able to redo the lettering at home. Customer service...

The older mexican lady is extremely rude and needs a reality and humble check. Writing an email to corporate as I write this as she felt the need to follow my mother in law outside after she denied her entry in the store when my mother in-law tried to open the door due to the “OPEN” sign being ON at 10:05. Yes, now we know due to this horrid event that they close at 10 PM. Her not doing her job right ultimately led to her being annoyed by my mother in law asking if it was closed. She followed her outside and said “don't you see it’s closed lady??? We close at 10! You try to come in 10:05 we close at 10!” My mother in law said, “Oh sorry since the sign was on thats the only reason I tried opening the door.” The employee responded, “well we close at 10 lady.” Continued to walk off mumbling stuff under her breath. Extremely unprofessional and...