I’ve given HeyTea multiple chances over the past three days, but each visit has been worse than the last.

On the first day, I was on the outdoor line and noticed someone who seemed to be the manager. You’d think a manager would make sure things were running smoothly, but she completely ignored all the customers. When I finally got her attention to ask about the drinks, she had no idea about the menu or the ingredients. How does someone in a leadership position not know the basics of what the store serves?

On the second day, I went back hoping things would improve, but I was met with disappointment again. This time, the cashier was a girl with bangs who spoke Chinese and clearly had an attitude problem. I tried to ask her some basic questions about the menu, but she acted like she couldn’t be bothered. She seemed annoyed with every word I said, and the whole interaction made me feel unwelcome. Then, when I went to the drink pick-up station, a guy handed me my drink and said “thank you.” While his interaction was polite, the bar area didn’t look clean or maintained. I couldn’t help but think about calling the food and safety department because the condition of the area left me questioning the overall cleanliness of the place.

On the third day, I decided to give it one final try, but it was the worst experience yet. The person handing out drinks was a girl wearing glasses. When I asked which drink was mine, she rolled her eyes and gave me a sarcastic response. I asked again politely, and instead of answering, she shoved the drink toward me without even looking at me. When I tried to ask for her name, she ignored me and walked away to focus on getting paper bags and organizing them instead of addressing customer concerns. It was clear that she had no interest in helping or providing service.

Three days, three chances, and each time I’ve been met with rude staff, unprofessional behavior, and a complete lack of care. This location clearly has serious problems with staff training, customer service, and basic cleanliness. The drinks might be decent, but they’re absolutely not worth dealing with this kind of disrespect. I won’t be coming back until they fix these glaring issues—and I’m seriously considering reporting them to ensure they’re held accountable.