Nuoc Mia Bach Dang Sugarcane — Restaurant in San Jose

Disappointing Experience at Nuoc Mia: Poor Service and Wrong Order

I recently visited Nuoc Mia, expecting to enjoy a refreshing drink after hearing good things about their offerings. Unfortunately, my experience was far from pleasant due to the rude attitude of the lady running the store and the incorrect order I received.

Upon entering Nuoc Mia, I noticed the place was moderately busy, which is often a good sign of a popular establishment. However, my interaction with the lady at the counter quickly dampened my initial optimism. From the outset, her demeanor was curt and unfriendly. I understand that managing a busy store can be stressful, but basic courtesy and politeness are essential in customer service, and she displayed neither.

I placed my order for a specific drink I had been looking forward to trying. After paying, I waited patiently for my order. When I finally received my drink, I discovered it was just plain water instead of the beverage I had ordered. Mistakes happen, and I was prepared to address the issue politely.

I approached the counter again and explained that I had received the wrong drink, expecting the mistake to be corrected promptly. However, to my astonishment, the lady brusquely told me that she didn’t have time to make the correct drink. Her tone was dismissive and unprofessional, making it clear she had no intention of rectifying the error.

I found this response unacceptable. As a paying customer, I expected to receive what I ordered, or at the very least, an apology and a quick fix. Instead, I was met with rudeness and a refusal to provide the service I had paid for. The lady was quick enough to take my money but displayed a complete lack of interest in ensuring customer satisfaction by providing the correct order.

The whole experience left a sour taste in my mouth, quite literally and figuratively. The lack of customer care and the blatant disregard for service standards were disappointing. It's clear that the lady running Nuoc Mia prioritizes speed and turnover over quality service and customer satisfaction.

In conclusion, my visit to Nuoc Mia was marred by an unpleasant interaction with the staff and receiving the wrong order. Customer service is a critical component of any business, and the attitude displayed by the lady at this store was a stark reminder of how it should not be done. I hope the management of Nuoc Mia takes these issues seriously and addresses them to improve their service quality. Until then, I would hesitate to return or recommend this...

Nuoc Mia Bach Dang Sugarcane is a go-to spot for fresh sugarcane juice, offering refreshing drinks with minimal ice and bold flavors. The half-gallon option is great for sharing, and the fruit-infused variations add a nice twist. Service is quick, but the shop can be hard to find inside the food court, so look for the crowd holding sugarcane drinks.

Their sugarcane juice is consistently fresh, though the sweetness level may vary slightly depending on the season. While the shop itself is small and simple, the quality of the drinks makes it worth the stop, especially for those looking for a refreshing alternative to...

Big time cheater. Be very careful, with this guy. He bills $8.50 for full large, but fills with bubbles. When asked, he says something, which I don’t understand. So he bills for $8.50, but gives for $6.50. Worst shop. Will never buy. Bought 4 large full, but only one was full, the rest 3 was just filled with bubbles in the top.

Already charging $2 extra for just removing ice on top of it, he is not filling it completely, filled with bubbles and cheating. Won’t...