Peet's Coffee — Restaurant in San Jose

The worst coffee experience I have ever had in my life!!! I come to this location several times a week, its my birthday, I came in with my family today and we all purchased a drink and my father choose an order something that he normally does not. Quite frankly it was disgusting, he tried it and he told them he did not like the cardamum, the barista in the back said they would be happy to make him something else. And he was discussing the drink in a polite manner, while she made a new one, and some random dude that ordered his drink that had no idea or sense of the conversation comes over and yells at my father and calles him a derogatory name, which is not family friendly. He had literally nothing to do with anything. And my father asks him to repeat and not only does he say it again BUT THE BARISTA REPEATED WHAT HE SAID IN THE OFENDERS DEFENSE!!!! I’m not really sure, maybe it was like the baristas boyfriend or something, definitely not cool. I was in shock, my father asked the gentleman to talk outside and he continued to antagonize my father. I told the man to have a nice day and we left. It honestly ruined my birthday and as much as I go there I will never ever step foot in that place again. I worked in retail for multiple years and that would never fly in a customer service oriented business, Peet’s might want to consider some more training on what it mean to represent a company. Lol, go to Philz, much...

When we ordered, our cashier told us we can take out the syrup in the cold brew oat latte, and that’s what we ended up ordering - the cold brew oat latte without the syrup. However, Daisy made my order and it came out sweet, I politely told her that i ordered no syrup, she then had an attitude and insisted that it had to come with syrup. I then asked if I can just get a cold brew with oat milk if the other option is not possible, she didn’t say anything, took my drink, and put back a cup with basically only oat milk and very little cold brew if there was any. We had to order a whole other cold brew in order to pour the two drinks together to even it out. Other staffs are lovely, but Daisy was rude and made a single request must more stressful than it...

I put in a mobile order to pick up my coffee by 5:45. I arrive a little after 5:45 and use the restroom. Mind you I put my mobile order in prior so it will be ready by the time I get there because I am on pause for doing Uber. By 6 am my coffee isn’t ready and I have to leave so it was a lost.this is the worst service I have ever received at any Peet’s coffee. When I go back to ask for the ladies name who helped me, the girl did not want to give me her name. I returned the next day and found out the assistant manager‘s name was Danae. I do not recommend this location and I have to waste money here putting in orders and when they’re not ready, I don’t have time to wait around. I don’t trust the online system at this location. They do not practice...