Ramen Lab — Restaurant in San Jose

Me and my partner ordered two miso ramens spicy level 3, one had green onions and chashu only and the other had green onion, chashu, and mushrooms. When we got home we noticed we just got noodles and green onion, we called and the cashier offered to fix it so we went back and when we got here we overheard the chef ask the cashier if we only wanted green onion and she said yes so we intercepted and said no and repeated our orders and then the cashier proceeded to say we don’t have mushrooms so I don’t understand why she would just now say we don’t have mushrooms when we repeated the order twice. I think the staff is relatively new so maybe they don’t know what is in the ramen I’m not sure but I wasted $30 and that sucks as I really like eating here but this was a bad experience and don’t think...

First off, the ramen machine isn't even working--yet the slogan on the wall proudly says "Make Your Ramen." False advertising much?

So instead, I'm paying $5.50 for someone to put water in an instant ramen I could've bought at the supermarket. What's the point?

The miso ramen soup was barely warm, the mozzarella sticks were dry, and the curry had a weird sour taste. As for the chicken katsu--it was dry and tasted like it was fried in oil that's been reused one too many times. Yikes.

Seriously, don't waste your time or money here. This was a one-and-done...

As soon as I walked in, I was greeted with various ramen choices. But, the one that caught my eye was the Shin ramen black. There was a lady who was super sweet and helped my mom and I out with the menu and how to cook the noodles. Overall, it felt like I could experience the feeling of being in a Korean convenience store in the comfort of my own city. I know there’s a similar place in Socal but I’m glad that they opened one here in the Bay Area. 10/10 would visit again with...