Tulum Mexican Kitchen — Restaurant in San Jose

We went to have a great time my brother my son and I, and nicely the waitres aproch to us, to ask for drinks, take long for brings the drinks, and take our lunch diner orders and my brother sucede for tostadas de tinga , and my son green enchilas the tinga, she said to us wait for 15 minutes for the tinga orders, I divide the carne azada plate, and for appetizers a shrimp empanadas, she brings the empanadas whit a lot of letters guacamole on tope and chopped onions, we think the empanadas was in a plate and the guacamole separate to dip. We no like onion the waitress don mention have onions inside and out side, 40 minutes to wait for the enchiladas and tostada the tinga, because they don’t have and they need to cook the chicken to do the tinga in risk it’s not cook week for the rush to serve after 40 minutes came whit the dishes and I request to the spoke to the manager, no manager , no supervisor, the employees trow the responsibility to spoke whit me like hot potate, finally one employee came nicely to trued resolve the problem and give the no sense answer about the tings was finished, and I tell him so every time you no have a food, because you no cook enough? Finally a request my refund for the tinga dishes, and give 20 Dlls, when was more and the ferry of the cake they charge me for the shrimp empanadas was returned.and the music to high like nigh club, we can have a conversation we can hear each others My first and my last time to visit this restaurant, leave in a 4 of July of other day in a wrong hands whit cero knolefe about general good services. I hope they fish the mistakes they do and star over and save this restaurant whit the...

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This was our first time here. We drove from Gilroy. First impression of the location, not so great, but what do you expect, it’s San Jose! After some time searching, we managed to find parking. It was a bit of a long walk, but feasible.

The wait time was about 25 minutes, and we went on a Monday before noon. The busboy/host was super friendly and helpful, and we were seated on the top floor. Once seated, our waitress, Maritza, came over right away to take our order. Since it was our first visit, she took her time with us and recommended some of her favorite dishes.

My husband ordered the chilaquiles poblanos 100% recommend! The sauce was delicious, and the arachera it came with was tender and juicy. I ordered the desayuno mexicano. It was decent, but what stood out to me were the traditional Mexican beans. Unlike the Americanized versions I’ve had in the past, these beans felt authentic, just like the ones you’d get in Mexico. The dish also came with a generous portion of queso fresco, which added to the authentic vibe of the meal.

As for drinks, I had water, while my husband ordered café de olla. The coffee was decent, we’ve had better ones.

The atmosphere was pretty nice. The wall decorations and ceiling lamps made for great focal points. Overall, it was a great experience! We paid $55 for two people.

Don’t always believe reviews..see for yourself! Personally, I thought it was a great experience, definitely better than some higher-rated restaurants I’ve been to. Again, see for yourself!

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Excited to visit this Establishment at first, disappointed in overall quality and service! The moment you walked in your greeted by a mess of kitchen. The table were so close the kitchen and Entry Way. The disorganization of this establishment speaks for itself. Waitress never offer waters to anyone unless ask for the drinks were brought to the table individually instead of all together. There were no napkins no salt on the table. We ask if they did anything for a birthday celebration. We heard others celebrating and making noise for them. We got an ice cream and birthday song. It felt like the upstairs and downstairs are 2 different establishments and not one whole restaurant. We gladly paid for the 20% for our 6+ party we also got charge a 3% for using a credit card? Our server was Lili . Being in the Hospitality industry/Food industry this was concerning I personally tried all the plates and there was no consistency in the flavor of the plates. We order 2 fish plates and one fish was way too salty and the other Fish was served 25 mins after all the other plates, while we patiently waited to get all the plates on the tables the first plates were cold and the second fish had no flavor no salt? I was gonna post this place on my social media to get you guys more business and revenue? But this was out of my hands. I’m sorry but I needed to be truthful on this. I would not be recommending this place to anyone and waste of...