Ruben's Café — Restaurant in San Juan

I am writing to express my deep concern and disappointment regarding an unfortunate incident that recently occurred at your establishment, Ruben's Cafe. A friend of mine suffered a severe case of salmonella poisoning after dining at your restaurant.

This incident has caused great distress and anguish not only to my friend but also to our entire group of friends who dined at Ruben's Cafe that day. I feel compelled to bring this matter to your attention, as it has raised serious questions about the safety and quality of the food and services provided by your restaurant.

The severity of my friends condition required hospitalization, and it took several days for them to recover. This incident not only inflicted physical suffering but also resulted in medical expenses and the loss of wages due to missed workdays.

This incident has shattered our trust and confidence in your establishment. We believe that food safety and hygiene should be of paramount importance in any restaurant, and the presence of salmonella in the food is unacceptable.

I kindly request that you conduct a thorough investigation into this matter to determine the source of the salmonella contamination and take immediate corrective measures to prevent such incidents from happening in the future. Additionally, we expect a sincere and timely response from your management regarding this issue.

I hope that you take this matter seriously and address it promptly. We value the opportunity to continue enjoying the dining experience at your establishment, but this can only happen if we are confident in the safety of the food and the integrity of the...

I came over to order food to go on the bar today. The bartender was explicitly flirting with me. Like I usually get it a lot but this guy was being very disrespectful. He was asking personal questions and saying disrespectful jokes while I was waiting for the food. Also, he brought other male employees to check me out and they did not even tried to hide it. It really made me feel very uncomfortable because I was by myself and I don’t live in the island. To be honest I did not felt safe. The girls that were there acted like they are used to it.

The food was ok at it makes me feel bad the fact that I can’t come back for more since I’m afraid they will do the same. If you are a woman please don’t go by yourself...

We visited here after the Bad Bunny concert. Open 24 hours, parking, not crowded, close by. All too good to be true. Server took long to take our order. We ordered the appetizer sampler. It was terrible. Literally two pieces of everything in the description, but tiny things! The size of your index finger. The alcapurrias were made of yuca. Disappointed it wasn’t guineo. Everything was fried, but didn’t taste fresh. It felt like we received someone’s leftovers. No one came to check on us or ask if we wanted the check. We walked to the register, paid and left quick. Don’t recommend. Buy food from the trucks around the area or fast food-it’ll be...