Banana Republic Factory Store — Local services in San Leandro

Small to medium sized store. Service is average, cleanliness too. They don't sell everything that is sold on the BR Factory Store website. The main issue here is with the cash registers and the card readers. Every time I pay with a debit or credit card, it process the charge but says there's an error. The cashier then makes me do it again, and it eventually goes through without an error. When I check my online banking, I can see that I've gotten double charged. 7-10 days later, this charge disappears, but you have to keep checking to make sure. This is not an issue at any other BRFS. I can't believe after 6 months, they haven't addressed the issue with their faulty card readers...

Never leave reviews, leaving one now. A woman named Sandy was incredibly rude to my kid the other day. I don’t understand what the point of saying rude things about customers over your little com is, but I think you need to remember that sometimes others can hear you. My daughter had left, but her aunt hadn’t. She heard the comment you made about “hating when customers say they remember you like they’re friends” or something along that line. I’m seeing other similar reviews here and honestly, if you’re going to be rude at least try to be...

The reason it's not 5 stars is because it's fairly small , hence not a lot of merchandise but other than that, it's a clean store and the stuff is very helpful, at least the staff at the cashier. Extra points for always having your pick up order ready and figured out, unlike their sister Gap Factory, where the stuff doesn't know very well what's going on. The stuff is treating the customers like they are shopping in a BR store, not a BR factory store. I wish staff at neighbor Nordstrom Rack had the...