Coastal Peaks Coffee — Restaurant in San Luis Obispo

I’ll preface this by saying I have never written a review before, but I had an incredibly disappointing experience here this morning. I ordered a breakfast burrito, the SLO bagel, & a caramel oat milk latte, iced, over the phone for pickup. The kid taking my order seemed like he might’ve been new so I’ll give him some grace for having poor phone etiquette. However, when I arrived the girl at the cash register read back my order, everything seemed good but she read my coffee as “oat milk latte” & I realized she didn’t say iced. We’re in the middle of a heat wave, it’s projected to be 90 degrees today & I didn’t want to drink a piping hot coffee. So I said “can we do the latte iced?” (Like I had originally ordered, but maybe the guy taking my order didn’t hear me—totally understandable in a loud coffee shop). She turned to the girl making my coffee & told her I wanted it iced, that girl looked at her & said right in front of me “ohhhh perfect” absolutely dripping with sarcasm, & the cashier responded to her “I know right?” As if I have completely inconvenienced them both. I work in food service, I was entirely polite & still tipped 20% but I left there feeling super disrespected. Someone needs to teach the people behind the counter how to have some customer service skills. I really love their coffee & I’m super bummed but I will not be coming back anytime soon. Really upsetting experience, not a great way to...

I've held off writing a review to make sure I didn't write a review off of a single experience. The staff is always friendly and the coffee is is the best in town, but the wait times leave something to be desired. About 50% of the time I go in there are less than 3 people that have orders in or waiting to place an order, yet it takes 15+ minutes to get a bagel with cream cheese. As with today, no one bothers to look at their white board to start it until after 10 minutes. And not that I'm that worried about germs, but the last 3 times I've been in there I've watched the same person take money from several customers before heading over to cut and spread cream cheese on my bagel without washing his hands or using gloves. Today I received a bagel that he only toasted for a few seconds and I had a hair mixed in with my cream cheese. I really hate to write a negative review, and I'll almost always give a place another chance, but this is the 3rd time in a row this has happened and my complaint applies to no less than 50% of my visits. As I work right next to this shop it was a regular stop for me a couple of times a week, but this time...

Though kind of hidden in the strip mall it is located in as it is kind of an industrial park area, this place is a hidden gem!

Loved everything about my experience here! It is a functioning coffee roaster as well as a lil cafe, so you can smell the awesome coffee from the street!

I had the thai chicken wrap w/the pasta salad and cookie meal and the Matcha latte and for $11.63 w/tax and tip, it was worth every penny! The thai vinaigrette that comes on the wrap is Nom-some! And the Matcha Latte was perfection! The pasta salad (and they give you a healthy portion, so I took half of mine on the road w/me for a snack later) was very tasty and the cranberry oatmeal cookie I had, though small, was also delish!

The indoor decor is cute and captures their coffee expertise with ample seating. The staff was nice and my order came out fairly fast.

They have a great selection of loose leaf teas as well.

I would definitely go out of my way to make a return visit the next time...