Chick-fil-A — Restaurant in San Marcos

I think it's safe to say there is a love affair between In N Out and Chick Fil A. This is 1 of 4 set ups where they are extremely close if not neighboring each others restaurants. It's also kind of interesting to know that the employee satisfaction at each is extremely high. They literally aren't just pretending to be happy.

When they are busy during a rush this parking lot is a pile. Too many places crammed into this corner and the only other open entrances is way down on the other end. Plus with the 4 way stop and the gas station entrance it almost makes me want to eat at Jersey Mike's. It's really just the line up to the drive thru for INO blocks CFA and all that blocks everyone else. Here is the kicker, say you walk up they have an exit specific door right by the registers, that doesn't make sense, unless it's so busy the drive thru is backed up and then the inside is backed up.

Bathroom is small and kind of darkly decorated. I know it's a bathroom at a kind of fast food restaurant, but it's a very different vibe than the dining room. Not so stark bright white like I was expecting.

Pretty large dining area with well proportioned seating, I hate places where you have 4 chairs and can only get 3 trays on the table, plus the flowers are such a nice touch. Décor is more agreeable to me than any other fast foodery.

First off their grilled chicken is spot on tender and perfect and I usually get the club, not for the bacon...They now offer some other cheese options like jack and swiss instead of the standard provo. The pickles under the bun always bothered me, but they are totally willing to put them on the side along with the lettuce which is all too often way too big a piece. Their prices are a little higher than most, but the quality in chicken and breading is really top notch. The chicken tortilla soup is kind of meh, prefer the standard chicken, but even that is thickened too much or perhaps I'm more used to home made or even the more brothy souplantation style. I love how they use the newer Heinz dip packs for ketchup and are still more than willing to give you sauces, but just not out there for the rampant abuse we all know. They do need to step up their bacon game. Waffle fries to me are better for face stuffing because of the speed at which you can get the starchy goodness in your face, love the skin on and you get way more sauce on them.

Sweet tea is the only way to go, frankly it's one of those drinks that I exclusively eat when I do BBQ and when offered I always get. It's not a Socal thing at all and to stick with their tradition I do it.

Service is excellent, it always is. I've never had a bad experience here and though not open quite as long as INO to me it gets the nod over them more often than not, all...

Just went to the new remodel by my house that I’ve been going to for 2 years till they closed down about 4 months to remodel and like all other chic filets has 2 drive through ways and I guess this place chose a MOBILE ORDERING LANE!!!!! WTH happened here? This guy made me feel so dumb he walked all the way back the the start of the line when I told him all I saw was a cone and he said there is a sign saying Mobile ordering!? Crazy cause the sign must of been 3inches by 3 inches cause I never saw a sign but I told him respectfully I’m sorry and didn’t notice any sign and the. That’s when he proceeded to walk all the way behind me…….? Like seriously how rude! I was so respectful and he made me feel so unwelcome and uncomfortable!! 😣 he told me to pull foward to place my order at the window… so I did, I get about 2 cars away from the window and might I mind you this place was dead no one but maybe 5 cars there…, and I look over to see the same guy trying to place my order while my window was up! I put my window down and he’s like… I’ll just take your order since we are so slow?????!!!!!!!!! I’m sorry but is this a joke to you? I kept my composure and then he tells me to waif by a cone! 10 mins later I got my order and left in a serious rage with how disappointing it was being there! Never will I return to chic filet! The hype for this place needs to die! I’m good I hope you...

This review is just for the customer service not the food.

Went in around 12 noon today thru the drive thru. Placed my order and 5 sauces: Honey, Honey BBQ, Ketchup, Mayo and Chick Fil-a Sauce.

Got my order at the window and checked inside the bag as they have gotten my sauces wrong before (even forgotten it completely one time). On the top I saw BBQ sauce which I didn't ask for. Removed my fries so I could check the rest of the sauces and no Mayo and no Honey. Back up my car to ask for the Mayo and the Honey.

That's when the trouble started. Told the drive thru lady that they did not give me Mayo or Honey. Her reply "Its in the bag". Told her its not. Her reply "Its in the bag". Finally asked her if she could just give me another one so she fetched me a mayo and a honey but couldn't let me drive away without condescending saying: "Its in the bag".

Chick Fil-a should seriously forget the difference between "You're Welcome" and "My Pleasure" and focuses on training their employees to not argue and basically insult their customers by implying they are not competent enough to find sauces inside the bag.

BTW, got home there was no Mayo or Honey hidden in the bottom of the bag. The receipt accounted for all 5 sauces correctly too so it was inputted correctly. The drive thru staff just made a mistake then compounded it by arguing with me and insisting I...