Panda Express — Restaurant in San Marcos

I'm not sure what's changed since the last time I came but tonight was an exceptional experience! The staff was amazing. My daughter ran in to get the order and when she came out she was smiling and saying how pleasant her conversation was with the lady at the counter. The food was FRESH and HOT! Lately it hasn't been great so I was already really satisfied. Then, they were out if teriyaki chicken, and subbed with one if our other entrées my daughter wouldn't eat the things we had. My sin went inside and asked to exchange the item since we hadn't opened it we saw the sticker. The staff let us keep it and get the entree my daughter would eat, and they made my 8 year old feel very comfortable. Then they gave us a good amount of sauce which my kiddos appreciated. But yall! THE FOOD?!?! WAS PERFECT! Like seriously I was sooooo happy. I had the string bean chicken & usually its undercooked and too tough/pungent. But tonight was sooo satisfying. Just wanted to thank the staff tonight. 🙏 yall don't know how much yall made our nights, but we all left really full & content. Bonus brownie points for letting my kiddos go potty as yall were...

On 6/9/21 I Grabbed Panda for lunch and the steamed rice was grossly hard and crunchy. I know very well rice isn’t at all supposed to be crunchy. I’m not sure if if this rice was “carry over” rice from yesterday or whatever but from my concern I would think employees would check and see if rice is cooked and steamed correctly. Steamed Rice is not supposed to be crunchy or hard to even be served. I did call the store and spoke to Lindsey (person in charge) and I just wanted to inform her to check the rice. She was very polite and offered a replacement meal. I understand fast food and the business of it, no need to lash out on an innocent person. Just wished they were more FRESH as people claim to be on the comments from what I read. I hope their “carry over” doesn’t consist rice and should be tossed out at the end of the business day. Specifically the STEAMED RICE has always been crunchy/ hard when I go get my lunch. I’ve let it pass 2 other times but this was by far the hardest crunchiest rice I ever endured. I did not eat it.

Lindsey would get 4 starts but the Rice -100

Happy Eating to future...

I continue to be disappointed by this location of Panda Express. It is nearest to my home so most convenient. I keep hoping it's going to be better but it has continually gotten worse. First, after 7pm, there is typically no Teriyaki Chicken, no White Steamed Rice, etc. Some choices are greatly limited and there is usually no offer to even wait for it to be made. On my last visit, I spent 20 minutes in the drive thru and got a rude comment from the person waiting behind me even though it was not my order that held everyone up. I got home with my dinner (15 minutes away) only to find I had no Teriyaki sauce for my Chicken Teriyaki and no soy sauce that I specifically requested. I was so frustrated that I almost drove back but my dinner would have been cold after 30 minutes round trip and after a 12 hour work day I was just not up to it. I am not a person that typically would write a negative review, but I have had nothing but negative experiences at this Panda location since it has opened. The food is not bad when you get what you order. Wish you...