Ashley Store — Local services in San Marcos

Buyer beware: any great sales (Memorial day sale, 4th of July sale etc.) are "sales" only by name. The day after the sale, the exact same item will be the exact same price. I just can't continue to patronize a store that's so blatantly dishonest with its sales tactics.

But, if you do decide you have to go to Ashley Furniture in San Marcos, let me explain why the salesman Paxton is as worthless as TOAB. He'll smile and be happy to take your money but after the sale he's pretty worthless as far as following up with the sale and ensuring everything goes smoothly from there.

I won't go into every detail because we'll be here all day. But let's just say that there's no point in exchanging numbers with him because in order to get a reply from him I basically had to physically go up to the store (multiple times) to get an answer from him which usually resulted in him shrugging his shoulders and making an excuse as to why something didn't happen as it was supposed to. He'd then tell me he would take care of it and make it right, and then not do it.

This also included not following through with the refund I eventually requested after almost a month of this one way conversation (May 23rd - June 20th). I had to go to the online "customer care" (not much better) to make that happen.

I won't say Paxton TOAB is the only reason I won't shop at Ashley furniture again, but if I was his manager he would not be employed there anymore. Unfortunately, after the cluster truck that is their delivery service liaison, the dishonest salesman ship that seems to be par for the course in this company, and the lackluster "customer care" team I feel he is just a small piece of the Ashley furniture company that does not work.

I've seriously considered finding the few 1-star reviews I've ever left and raising them all to 2 stars solely to emphasize my disappointment in this "shopping...

Ashley Furniture Store Review Rating: ★☆☆☆☆ (1/5)

I recently had a disappointing experience at Ashley Furniture Store that I feel compelled to share to caution other potential customers.

My younger brother and I were assisted by a salesperson named Jay Garcia. Initially, everything seemed straightforward. We made a purchase totaling $1,914.91. However, my brother was unexpectedly charged an additional $1,049.46 by Synchrony Account Manager, leading to a total charge of $2,964.37.

I visited the store multiple times to address this issue, but was repeatedly told that Jay Garcia would not be available until Saturday. Determined to resolve the matter, I arrived at the store as soon as it opened on that day. I explained the situation to Jay, who claimed that the additional charge was due to two separate payments for two separate delivery dates. He assured me that the total amount would not exceed $1,914.91 despite what the account indicated.

Trusting Jay's explanation, I left the store. However, upon discussing it further with my brother, we confirmed that the store had indeed charged the full amount of $2,964.37. When I returned to the store to confront Jay about this discrepancy, he was conveniently "busy" with another customer, and I was unable to speak with him again.

This experience has left me with serious concerns about the billing practices at Ashley Furniture Store. I would advise caution to anyone considering a purchase here, as the practices seem questionable at best. Ensure you scrutinize your billing statements thoroughly and do not hesitate to challenge any unexpected charges. I would strongly advise anyone considering a purchase here to proceed with extreme caution and be prepared to challenge any unexpected charges, as the practices here are highly suspect and...

Went in to browse for a colorful loveseat. Salesman waiting at door to jump on you. I immediately said "just browsing". After looking, I found only one green couch (all others tan, white, off-white, brown, gray or black. Okay, now I just want to know if there is a sale. That's it. I asked why they didn't have any colors to choose from. Right away he said, "there are all sorts of colors gray, black". Argumentative! Then showed the green one and asked about sales as it is July 4th weekend. He of course said it depends on what your looking at. I showed him the green couch. He then took out his calculator. At that point I tried to convince him I just wanted to know what their sale was. Gives me a quote with delivery fee. I have lifted the cushion to see where it was made. He said "is there something under there". Idiot. Where are all labels on couches placed? Wow! I had to figure out the sale price on my own by asking the delivery fee so I could calculate in my head the discount. It was approximately 12%. I told him that wasn't much of a sale and of course he told me it was. I said, "no it isn't". Again argumentative! I was walking away when he asked me if this was just a test for him. I said all I wanted to know was what your sale was. Very very displeased with this type of sales pitch!! Never again. I believe your overall review of 4.5 is not accurate. Anybody can leave reviews to pump it up and by reading your reviews of (1), I am quite certain that is what is going on here. First rule of thumb, the customer is always right, do not question their point of view and give straight answers. These are the worst kind of people to deal with in sales. ...