Papa Johns Pizza — Restaurant in San Mateo

I will only be able to Rate & Review my experience at this Papa John's based on the X (-10 visits since Jan. 2023) amount of times I've walked in here to pick up a Delivery (DrDash & UberEats) .

I will def say that they have always been Quick & Complete every order they've handed to me without any regrets.

I have seen a huge improvement on the Customer Service aspect of the establishment ever since Jan.2023 by NOWADAYS getting greeted w/an inviting smile & welcoming attitude and "Hello or How is it going" vs. a rude "Can I help u.... " or The Chirping of Crickets, etc. from whomever is working the register & handling the hand off. 🙏🏻Thank You !!!!! 🙏🏻

(if U've had an opportunity to see My other reviews YET?)

You will notice in "My Top 3" that initial interaction is valued at #1 or #2 because All of Us knows when walking into a restaurant or smaller grocery store and You are NOT acknowledged (within at most 15 sec 's) due to employees too busy mingling amongst each other it is not going to be instant 360 & Exit but it definitely does highly affect the End result of your visit & importantly whether U may or U may not want to revisit going forward.

It's unfortunate I do not receive orders more frequently from this PJs (which is centrally located on El Camino w/equally short distance to S.Mateo/FosterCity/S.Carlos).

Maybe that'll change soon enough, especially since They are the only one w/fast, reliable, worth the $ versus the other somehow still surviving* restaurants in that one block length Strip. (*My opinion only,not the public)

✅Side Notes- 🤳🏻 Dine In not avail. But Quick Pick Up & No Wait delivery w/ DD & UE. 🤳🏻 Variety of beverages & sizes exceeds competition (pizza establishments). 🤳🏻 Friendly Service. 🤳🏻 Receive exactly what ordered. 🤳🏻 Many options for sides. 🤳🏻 Who needs weekly promo flyers & excessive advertising if- "Satisfaction of Hunger is achieved through Quality vs. quantity nor sacrificing fulfilling Taste for blandness while respectively remaining frugal... ...as We...

So this tool he said was manager, calls after he sends out the wrong order, and only says it's the wrong cut. I started laughing, thinking what type of guy sends out a wrong order, and calls to ask if it is ok? I told him I'd call him back after the delivery. I mean I'm thinking if he's that dumb he would spit in my pizza if I ask him to remake it. So they not only delivered the wrong cut it was the wrong pizza as well. So I call him back and he is defensive. No solution, nothin. So of course my night with my nephew wasn't what we planned. At this time Roundtable is swammpped. So I'll take the A hole the piazza, box with the scrapped tomarrow, just to be in reminiscent scene for Jeff Spichole's scene from Fast Times at Ridgemont High....

I ordered pizza for dinner one evening through their app, as many times before. Received confirmation with a 30’ estimated wait time. After 60’ I called to ask what happened and a guy with an attitude told me I should have ordered by phone, that wait times are a lie and that I would get it when I got it. I asked to cancel my order since it was too late for me receive it and he flat out refused. No explanation. Only that app wait times and email wait times are a lie and it’s my own fault for believing they were accurate. It’s sad. We used to order every week on pizza night and now have had to switch. The worst customer service I have...