To start off, I'm not a huge coffee addict. I like coffee that has been indulged with sugar and cream while discarding the bitterness that comes with caffeine.
The baristas are super friendly. I went with my co-worker and he basically knew what he wanted. I told the barista to make me whatever she recommends but my criteria is that it had to be cold and sweet. Behind the counter, they were super chill and worked pretty fast but somehow, someway made it possible to have a decent conversation with you. Kudos. I forgot what she gave me but it was really good and minty. Had a good combination of coffee and sweetness that I never really thought was possible aha.
The atmosphere was mainly busy but not really in a bad way. There were tons of chairs and tables but spaced out nicely away from each other so it was pretty comfortable. Although, people traffic seemed heavy - once you're sitting, you should be able to find a good spot to sit and read a book.
The only thing I would change is the ordering system. You have to order thru the barista then walk to a different counter about 2.5 metres away and repeat your order, pay, then walk back to the barista's counter to get your order. It's not a huge delay but possibly having the barista write down the order then hand you a piece of paper (or using an intranet system) so you can hand the cashier to pay for your order would possibly make it a little easier on the customer's side. But hey, it's not a big deal and everyone seemed cool with the system. Just for the new comers.
Overall, awesome place in...
Read moreHad a really bad experience with regards to allergens. In summary, when I asked for allergens information I got contradictory information and later on unprofessional push back from the cashier. Their staff does not seem to be properly trained in allergens info and basic custormer service. Avoid this place if you suffer from allergies or other food related medical conditions.
I am extremely allergic to some food products and when I asked if the Turkish coffee had any additives I was told it didn't by the lady cashier, I later on found out it had additives for flavouring. I then asked if they could check the allergens table and let me know what allergens were listed but the cashier pushed back in an unprofessional way saying that she could not find the allergens info for the coffees but that it was "just coffee". The cashiers attitude was rude and frankly plain ignorant of...
Read moreExceptional Coffee Experience at Philz Coffee in San Mateo
Review: I’ve consistently had fantastic experiences at Philz Coffee located at 113 S B St, San Mateo, CA 94401. The quality of their coffee is truly top-notch, and I find myself drawn to the refreshing Mint Mojito every visit. The overall atmosphere and service contribute to making this place a favorite.
The customer service has consistently been excellent, and the staff’s attention to detail enhances the overall enjoyment. Pricing is reasonable, and it holds up well against competitors. Philz Coffee offers a great balance between quality and affordability.
In conclusion, my visits to Philz Coffee have been consistently positive, and I will definitely be returning in the near future. Highly recommended for anyone seeking a memorable...
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