Habit Burger & Grill — Restaurant in San Ramon

Today I placed an order online for pick up at this location. I figured it was the least chance of something getting messed up. I'm a very patient person, always smiling and always using my manners. I noticed the employee (Laura) appeared to check that I had everything by sticking her hand down the sides of the bag and feeling around. We went over the order together and I paid attention to her everything she said, especially the 3 Charburgers and the 1 double Char. When I got to my car I decided to go over the order myself by taking out half of the order; because, honestly, the bag felt a little light to me. Low and behold the double Charburger was missing. At this point I'm not upset by any means. I understand mistakes happen, they're busy, and honestly it's just not in my nature to be rude to people. I approached the counter and informed the employee with a smile on my face and using these exact words, "excuse me, __, The 3 Charburgers were in the bag but the double Char was missing." Employee response, "Did you take the things out of the bag." My response, "Yes I did." Employee response, "We'll remake it." Ok, so at this point with the attitude and the exchange of words taking place I'm starting to think that the employee believes that I'm trying to rip them off a hamburger. The exchange ended when she handed me a bag with my hamburger in it and said, "here." There was no apology and the hamburger was delivered with a piece of paper taped to the top of it and in big capital letters it said "RE-MAKE." Well, you didn't "re-make" the hamburger because it was never made in the first place and you failed to give me the benefit of the doubt when I reported it. The thing was, I did give you the benefit of the doubt. I figured it was just an accident so I approached in a civil manner, with a good attitude, and polite exchange only requesting what I had paid to be included in my order. Perhaps next time you forget something in my order I should accuse you of the crime of fraud and call the authorities since that was the same respect I was given. Never let that...

Let me start by saying the habit is one of the only fast food places that have menu items I can actually eat. I usually have a good experience at any other location, but after moving to the area last year I have had the misfortune of this being the closest location to my house.

Not once has my order been correct. I have tried ordering in person, over the phone, and using the mobile app. It doesn't matter, something will be wrong or just plain missing.

I understand mistakes happen, and that's not why this place gets one star. Did you know if you order your food via the phone or their app you cannot get a refund in-store? You are told to call customer service.

Now, Go and try to find that number anywhere online or in the store. Go ahead, I'll wait.....

I asked the manager if she could get me the phone number. 15 minutes later, she told me to go online.

RUDE STAFF, poor food quality, and dirty location. I mean honestly, just avoid this place and save yourself some time and frustration.

I have reached out on the habits website by filling out their customer contact form, but have never gotten a callback. They don't care.

I did get an automated email to get some free charbuger coupons.. Followed the link, entered my info, and was greeted with an error stating my address had already been used before. You know, the last time this happened....

Looks like you only get one "refund" with the...

Title: A Stoic Encounter with Roasted Garlic Cauliflower

In the quiet town of San Ramon, where the winds of change blow but lightly, I found myself at The Habit. One does not expect much from a chain restaurant in a shopping center, but stoicism teaches us to set our expectations low and our gratitude high.

I ordered the Roasted Garlic Cauliflower—a limited-time offering, much like the fleeting seasons of life. I pondered the impermanence of all things as I added spicy Chipotle sauce, an act of boldness akin to seasoning the mundane with a bit of adventure.

The cauliflower, roasted to a tender crisp and infused with the subtle warmth of garlic, was more than a side—it was a humble reminder that even the simplest things can be elevated. Paired with the fiery embrace of the Chipotle sauce, it was an experience both grounded and exhilarating.

In the end, I left The Habit with a sense of fulfillment, not because the meal was extraordinary, but because I was content with what was offered. As Seneca might say, the good life is not about great things, but the small things well appreciated. And that, my friends, is what The Habit has achieved with their Roasted Garlic Cauliflower.

"Better a small serving of vegetables with love than a fattened calf with hatred." —...