Dos Coyotes Border Cafe — Restaurant in San Ramon

My first visit: noted the nice decorations and the place seemed clean and well appointed. However, the open ceiling translates into a very loud atmosphere where it is difficult to talk. The next thing I observed was the wait staff. It was difficult to say who worked there and who did not. There was a guy in dirty tennis shoes and a hoodie serving people their orders, then there were some others going back and forth who I am not sure what they do. There were many dirty tables and they weren't getting cleared and cleaned, so we chose one which was cleared but not wiped. So finally someone came and wiped it while we stood. Ughh. And what's with leaving a table wet from a dishrag that has been sitting all day building who knows what on it? Is it a San Ramon thing? I really hate sitting on a wet seat with my arms on a wet table. They should dry the table if they leave it wet. And, I'd at least have apron's to signify that they are a restaurant and that they have identified people who are the staff. I was looking forward to the 3 crispy chicken tacos, but they were not edible. I challenge anyone to try them and say they taste even 1/16th decent. I'm not sure the if the people who work there have tasted them. They started out normal with deep fried tortilla shells, but then added many onions, and some highly diced/minced chicken which tasted strange. Even taco bell doesn't put piles of onions on tacos. And It wasn't spoiled chicken, but it was a horrible taste which may have been set by the deep frier? Not sure, but if you own a restaurant, you should at least know how they taste. They topped the shell off with a very strong cotija cheese and some lettuce. The bad tasting chicken mixed with the very strong cheese and it was awful. I don't think anyone has eaten it because they'd go back and reboot that plate. My wife had the Chicken salad and it was tasteless. So I give it 2 stars for...

The gentleman taking my order was very polite but didn’t know completely what is In the orders on the menu. Might have been new. Which it’s totally fine.

I ordered a burrito asked for no onions or anything with onions. The cashier wasn’t really sure. But he tried to help me and find out.

The cashier tried to asked for help on what’s In the burrito ,but wasn’t getting support from I assume the manger. Short little older guy with a mustache.

He put in the order as I paid. I asked again anything with onions. He said he didn’t know.

The order was made and then the manger said that the guacamole had onions and the burrito was already made. I said nothing with onions please that can be put on the side. The manger rudely directed the back cooks to re make it.

The man I assume was the night Shift manager. Very rudely and loudly directed at me said. We are not going to keep making a new burrito every time you change your mind.

I replied to him that I wasn’t changing my mind I have the direct order the cashier didn’t know what has onions or not. Then I told him he could work on being kinder.

This is clearly a broken system on training the team on the menu and then poor and unacceptable customer service that manager. Very scary to show such poor leadership performed in front his employees. He definitely showed then how to disrespect the customer that he takes money to keep the business stunning.

I will not be back to ever support that place of business.

That employee definitely is unhappy and shows in the behavior. Definitely would not have someone like that lead a team and be the face of my company.

Definitely could use some management courses and customers service training.l and maybe every some self...

I tried Dos Coyotes 6/7/2017. My first impression, was that the place looked nice. The staff seemed really confused. There must have been 20 employees bumping around aimlessly behind the counter. The staff didn't seem very well trained

As a new customer, I had no clue how the place operated and the crew doesn't offer assistance either. "here's your receipt, thanks" After wondering around I realized I needed to fetch things like a table, silverware, napkins, drinks etc. The menu says they have Chips and Salsa, well I found a salsa area (bar), but no chips anywhere, So I asked at the counter and was told "you will get them with your dinner". Well ok!....in the mean time thou, I will sit here and stare at my salsa and chew on my receipt.

My buddy and I both ordered the 3 enchilada platter. When the food came out, it was COLD and mostly flavorless. The enchiladas were small and missing spice, the rice was bland and cold too. The refried beans were bland and blah. There was a "few" tortilla chips stuck in the food on top of the plate (finally some chips). Not sure broken chips are a traditional Mexican garnish?

Later an employee came to take our mostly uneaten plates and asked "are you done"? we said "yes" and he said "I hope you liked the food" and I smiled and said "Well?" I was going to comment nicely to him on the food, but he walked away so quickly, I never got that chance.

Overall this place felt like it was staffed by volunteers, only slightly trained with no visible management presence anywhere. I sure hope they figure out how things should operate and taste because somebody spent a lot of money making this place look nice, but forgot to build a attractive...