Mountain Mike's Pizza — Restaurant in San Ramon

It was saturday night (10/19/19) and at around 8:45pm my kids "announced" they want to have pizza for dinner. I thought its pretty late as the restaurants usually closes at 9pm. I quickly googled to see this Mountain mike's pizza is open till 10pm. With a relieve i drove there and reached at 9:02pm. At first the guy at the counter refused to take my order and said the restaurant is closed. i opened my phone and show his the google search where it says its opened till 10pm. At that point a manager kind guy came and very polietly spoke to me and took my order. He clarified that officially they closes at 10pm but that day due to less customers they started cleaning early. As asked me if i can pay in cash as they might turned off some of the computers, luckily i got cash and the matter solved. i waited for 15/20 mins and a beautiful lady (i guess she was the cook) brought me my 2 speciality pizzas and garlic bread. She even opened the boxes to show me and they looked delicious and yammy. I thank her for those yammy pizza , thanked the manager for taking my order and left. Me my husband, 2 kids and my parents (who were visiting us) all ate those pizza for dinner... right after 2/3 hours, middle of the night, one by one, everyone from my family started to feel sick and eventually we all had diarrhea. whole night and then sunday was ruined. We all took over the counter medicine for diarrhea, my husband was feeling very sick on monday too but had to go to work. My kids missed school on Monday and i had to take leave from work to stay home with them. Monday morning i went back to Mountain Mikes to report abt this incident. Noone was there other than a lady who called herself as "one of the managers"... i told her the whole incident that how happy i was the other day for the service and pizza i received to getting sick and missing work. She said she is glad that everyone is ok now and she will tell this incident to the boss and ask him to call me back. She took mt contacts and other details. Monday and tuseday 2 days passed no phone call/ no apology/ nothing. It was a serious food contamination and they absolutly neglected it. its quite unbelievable that they are that ignorant. !! very very disappointed and ofcourse never going back there. I am thinking of taking this incident to the...

I showed up for pick-up at 11:15 a.m., so I wasn't surprised that I was the only one at the counter. So I waited. And waited. And waited, in total, 12 minutes.

About 4 minutes in, I could see the workers in the back, so I said, "Hello?"... nothing. A few minutes later, a bit louder, I said, "Hello..." Nothing. I tried again a few minutes later, no response. A bit later, I raised the volume even more, "Hello."

When the dude came out, he angrily said, "I need you to not yell in my shop." Not "hello." Not, "Sorry to keep you waiting." Just a stern reprimand for my yelling the one word, "Hello."

Here's the thing: I work at consciously being kind because the last thing I want to be in the world is another entitled-white-lady-Karen.

He gave me no space to say anything while he had me sign the credit card and fetched my large three boxes for my movers.

When he returned, in my most solid and best library voice, I leaned in and gently said, "Hey, I just want you to know I yelled because I didn't think you guys could hear me in the back. I didn't yell to be rude, I yelled to be heard."

Yeah, this guy was gonna die on this hill.

He kept repeating how wrong I was for yelling in his shop. To please not yell in his shop. And to get out. He said that if I wanted their attention, I should have rung the bell. I glanced at a cluttered counter and located the bell he was referring to. Apparently, the magic bell doesn't offend him.

To the management: I love Mountain Mikes. I've been eating your pizza for 30 years. I will never return to the San Ramon location after that unnecessary and needless confrontation. Please train your staff to recognize that when a customer is doing their part to try and smooth over a negative situation, it is their part to let that happen graciously - not double down.

Oh, and I want my pre-paid $20 tip...

for $10 more Think of your health and just order from On Fire Pizza, 2005 Crow Canyon Pl, San Ramon, CA 94583 Ok, over time life has taught me a few lessons. This is going to be the BEST MT MIKES PIZZA I will ever eat again.

These guys don't make their own dough. Is FROZEN delivered, the cheese is flavorless, the amount of "cheese" they put on is just enough to hold the flavorless sauce underneath.

This location is the worst of them ALL. Mt. Mikes focuses on just apologizing apologizing with no improvements. They will take your money, offer you a discount on what? POOR quality food?

All these ingredients are filled with preservatives meaning, when you gain weight from this "food" or get a headache from the MSGs that is in the "food" at Mt Mikes, don't be surprised when you are sick.

Now you will read underneath my post " Sorry sorry blah blah blah" "Hey, "business manager", you are just an employee WORKING for the bigger Mt' Mikes.

You are disgrace to the food industry.

Ask and I can show you guys where these guys get their " freshly hand tossed dough" Do me a favor! When you order your FRESH MADE pizza... taste the dough... it's filled with sugar. Sugar is addicting, making you more hungry, craving more food meaning more money for these guys.

Just ask and you shall receive! for $10 more Think of your health and just order from On Fire Pizza, 2005 Crow Canyon Pl, San...